Best Cloud Contact Center Products in 2025

VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM.

Key VoIPstudio features:

Call Recording Call Forward Call Analytics and Reporting Call Conferencing

Try for free paid Free Trial $4.99 / Monthly (User)

RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies.

Key RingCentral features:

Comprehensive Features Scalability Easy Integration Reliable Uptime

Open Source freemium $19.99 / Monthly (All-in-One Phone, Team Messaging, and Video Conferencing.)

Switch is a cloud-based phone system built for Google Apps users.

Key Dialpad features:

Unified Communications AI-Powered Features Mobile and Desktop Compatibility Integration Capabilities

Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs.

Key Aircall features:

Ease of Use Integration Capabilities Scalability Remote Work Support

Zendesk is a beautiful, lightweight help-desk solution.

Key Zendesk features:

User-Friendly Interface Multi-Channel Support Customizability Robust Reporting and Analytics

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Five9 provides cloud-based call center software for sales, marketing and support.

Key Five9 features:

Scalability AI and Automation Omni-Channel Capabilities Integrations

Business VoIP, cloud phone systems trusted by more than 150,000 companies. Powered by the leading cloud PBX VoIP platform, Nextiva is rated the best business VoIP service provider.

Key Nextiva features:

Comprehensive Features Scalability Reliable Uptime User-Friendly Interface

Streamline Customer Communication with Single Unified Platform.

Key klink.cloud features:

Call Notes and Call Tags Automatically Open Customer Profile Reporting Integrations

Free Trial $14.99 / Monthly (2 Agent Seats, 15,000 Message Monthly, Unlimited Contacts)

Use your iPhone, iPad or iPod touch to make and receive calls using your 8x8 Virtual Office phone...

Key 8x8 Virtual Office features:

Integration Capabilities High Call Quality Global Reach Comprehensive Feature Set

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community.

Key Freshdesk features:

User-Friendly Interface Comprehensive Feature Set Multi-Channel Support Customizable

Aavaz Telemarketing Software is created to serve small businesses design and launch efficient calling campaigns, free from the traditional barriers of expensive and technological complexity.

Key Aavaz.biz features:

User-Friendly Interface Comprehensive CRM Features Customizable Solutions Affordable Pricing

*astTECS call center dialer is an open source call center solution for outbound & inbound processes. Featuring Predictive dialer, and auto dialer to enhance the performance.

Key astTECS Call Center Dialer features:

Cost-Effective Scalability Feature-Rich Open Source

The AI-Powered omnichannel suite to boost your contact center productivity. How can we help you optimise your Customer Experience?

Key Nixxis features:

Comprehensive Omnichannel Support Scalability Advanced Routing Capabilities Customizable Interface

Work locally, grow globally.

Key CloudTalk features:

Call Recording International Numbers Automated Call Distribution Interactive Voice Response

Open Source paid Free Trial $25.0 / Monthly