Zammad Reviews and details

Social recommendations and mentions

• An open-source ticketing system

  Zammad is very easily the best free and open-source ticket system, but just to avoid confusion: The .com link is for the commercial Zammad offering with support or as a hosted SaaS. The free version you have to self-host is under the .org site: https://zammad.org/. Source: 11 months ago

• MSP opensource ticketing tool -ITSM

  Https://zammad.org/ it cery customizable and has a fsitly good documentation. Source: 12 months ago

• Ticketing system for internal IT team

  Zammad, open-source, free (when self-hosted): https://zammad.org/. Also has a knowledge base for you to provide to your users. Source: about 1 year ago

• Free Service Desk Software

  Why don't you guys know Zammad? An open-source helpdesk platform which I am using smoothly. Source: about 1 year ago

• Implement a real ticket system, a basic one or none for a tiny company with one admin?

  A simple self-hosted one: https://zammad.org/. Source: about 1 year ago

• Incoming email ticketing system options

  Might be worth looking at Zammad ( https://zammad.org ). Source: over 1 year ago

• Selfhosted Order Management Software / Tracking Platform

  Use a ticketing system like https://zammad.org/. Source: over 1 year ago

• What are you using for ticketing software? Any recommendations?

  You could give Zammad a shot. It is free and self-hostable, with multiple external authentication services usable. For re-occurring tickets you will have to setup some CRON jobs that use CURL, but since it's a one-and-done thing it shouldn't be too bad. It does not have an app sadly, only a web interface. Source: over 1 year ago

• Ticket System for One Man Shop

  Well, just asign tickets t yourself - basicly any ticketsystem can do this :) I use zammad for myself: https://zammad.org (there is also SaaS for this starting 5$ a month or so. There are TONS of such tools ... Source: over 1 year ago

• Gitlab Service Desk

  BTW, at my former employer we tryed out the community edition of Zammmad. It's free, self-host and I found it to be a good balance between the features it offers and ease-of-use. Source: about 2 years ago

• My wife is a tattoo artist, I am trying to put together a booking system for her and her shop. I need recommendations. I will list the absolute MUSTS of this system below.

  Disclaimer: I know 0 about ticketing system but Zammad (zammad.org is the software, zammad.com is the company) is a FOSS ticket system that recently announced an integration with Nextcloud. https://nextcloud.com/blog/introducing-the-zammad-integration-app-in-nextcloud-hub/. Source: about 2 years ago

• self-hosted ticket system or help desk without account

  Have a look at zammad.org It might not what you expressed here, but it is very complete and served us well for 4-5 years now. Source: about 2 years ago

• How do you guys stay on top of, well, everything?

  Id recommend is Zammad over spiceworks at this point. Modern, simple, feature rich FOSS ticketing with a KB. Source: over 2 years ago

• Freshdesk alternative with responsive design or full feature app

  Check out Zammad. It has a responsive design (and a mobile app is currently in development!) and meets your other criteria, too. Plans start at $5.70 per agent and month, or you can self-host for free. Let us know if you have any questions! Source: over 2 years ago

• Helpdesk Solution

  What about Zammad? https://zammad.org/ I'm pretty sure they have M365 integrations and it's open-source/free. Source: over 2 years ago

• Looking for FOSS ticket system

  I am in the middle of trying to get our antiquated helpdesk out of SharePoint and into something FOSS. I tried out Zammad and really liked it. Likely going to tackle that next year. Source: over 2 years ago

• Help Desk Software for 1 person

  Check out Zammad, it ticks all your boxes! It's used by many small companies and solopreneurs and is available for self-hosting (without restrictions, you'll get the full suite of features for free). Source: over 2 years ago

• Can anyone recommend an open source ticketing system for a helpdesk?

  Go for Zammad, I have used it at my precedant work and it is just amazing ! https://zammad.org/. Source: about 3 years ago