Software Alternatives & Reviews

Zammad Reviews

The Zammad - Help Desk and Ticket System - Community Page

Social recommendations and mentions

We have tracked the following product recommendations or mentions on Reddit and HackerNews. They can help you see what people think about Zammad and what they use it for.
  • Free Service Desk Software
    Why don't you guys know Zammad? An open-source helpdesk platform which I am using smoothly. - Source: Reddit / 14 days ago
  • Implement a real ticket system, a basic one or none for a tiny company with one admin?
    A simple self-hosted one: - Source: Reddit / about 1 month ago
  • Incoming email ticketing system options
    Might be worth looking at Zammad ( ). - Source: Reddit / 3 months ago
  • Selfhosted Order Management Software / Tracking Platform
    Use a ticketing system like - Source: Reddit / 3 months ago
  • What are you using for ticketing software? Any recommendations?
    You could give Zammad a shot. It is free and self-hostable, with multiple external authentication services usable. For re-occurring tickets you will have to setup some CRON jobs that use CURL, but since it's a one-and-done thing it shouldn't be too bad. It does not have an app sadly, only a web interface. - Source: Reddit / 5 months ago
  • Ticket System for One Man Shop
    Well, just asign tickets t yourself - basicly any ticketsystem can do this :) I use zammad for myself: (there is also SaaS for this starting 5$ a month or so. There are TONS of such tools ... - Source: Reddit / 6 months ago
  • Gitlab Service Desk
    BTW, at my former employer we tryed out the community edition of Zammmad. It's free, self-host and I found it to be a good balance between the features it offers and ease-of-use. - Source: Reddit / about 1 year ago
  • My wife is a tattoo artist, I am trying to put together a booking system for her and her shop. I need recommendations. I will list the absolute MUSTS of this system below.
    Disclaimer: I know 0 about ticketing system but Zammad ( is the software, is the company) is a FOSS ticket system that recently announced an integration with Nextcloud. - Source: Reddit / about 1 year ago
  • self-hosted ticket system or help desk without account
    Have a look at It might not what you expressed here, but it is very complete and served us well for 4-5 years now. - Source: Reddit / about 1 year ago
  • How do you guys stay on top of, well, everything?
    Id recommend is Zammad over spiceworks at this point. Modern, simple, feature rich FOSS ticketing with a KB. - Source: Reddit / about 1 year ago
  • Freshdesk alternative with responsive design or full feature app
    Check out Zammad. It has a responsive design (and a mobile app is currently in development!) and meets your other criteria, too. Plans start at $5.70 per agent and month, or you can self-host for free. Let us know if you have any questions! - Source: Reddit / about 1 year ago
  • Helpdesk Solution
    What about Zammad? I'm pretty sure they have M365 integrations and it's open-source/free. - Source: Reddit / over 1 year ago
  • Looking for FOSS ticket system
    I am in the middle of trying to get our antiquated helpdesk out of SharePoint and into something FOSS. I tried out Zammad and really liked it. Likely going to tackle that next year. - Source: Reddit / over 1 year ago
  • Help Desk Software for 1 person
    Check out Zammad, it ticks all your boxes! It's used by many small companies and solopreneurs and is available for self-hosting (without restrictions, you'll get the full suite of features for free). - Source: Reddit / over 1 year ago
  • Can anyone recommend an open source ticketing system for a helpdesk?
    Go for Zammad, I have used it at my precedant work and it is just amazing ! - Source: Reddit / about 2 years ago

Do you know an article comparing Zammad to other products?
Suggest a link to a post with product alternatives.