Software Alternatives, Accelerators & Startups
Register | Login

Zoho Voice VS Genesys

Compare Zoho Voice VS Genesys and see what are their differences

Zoho Projects
Turn every Project into a Success Story with Zoho Projects featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Zoho Voice logo Zoho Voice

Zoho Voice is a cloud-based contact center solution that helps you with wider and deeper call scaling options. You can now secure and streamline your call traffic and get real-time data analytics to manage the effectiveness of your workforce.

Genesys logo Genesys

Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.
  • Zoho Voice Landing page
    Landing page //
    2023-08-25

Zoho Voice provides you with inbound/outbound call options for 100+ countries. With its advanced feature set and in-house infrastructure it has the capacity to cater to businesses of any size be it SMBs or large contact centers. It adds more power to your team with multi-channel support, that includes SMS and Instant Messages(upcoming). It helps you set up queues for inbound calls with multiple call distribution strategies, configure multilevel IVRs, and set up default handlers to manage calls outside operating hours. It also aids your team in managing your live calls with options like transferring, barging, monitoring, recording, and others, with a multifunctional dial-pad called ZDialer. Our robust Power Dialer feature helps you run your call campaigns to a defined set of contacts from your CRM. Get granular insights on agent-wise performance with our all-in-one live dashboard.

Zoho Voice is available on Mobile, web, Desktop, and also as a browser extension.

  • Genesys Landing page
    Landing page //
    2023-09-13

Zoho Voice features and specs

  • Local Toll-Free Numbers: Yes
  • Personal Numbers: Yes
  • Two-Way SMS: Yes
  • IVR: Yes
  • Call Queues: Yes
  • Queue Performance: Yes
  • Live-Call Status: Yes
  • Power Dialer: Yes
  • Call Recording: Yes
  • Call Transfer: Yes
  • Voice mail: Yes
  • Call logs & reports: Yes
  • Agent to agent calling: Yes
  • Voice Selection: Yes

Genesys features and specs

No features have been listed yet.

Zoho Voice videos

No Zoho Voice videos yet. You could help us improve this page by suggesting one.

+ Add video

Genesys videos

+ Add

Genesys Core Rulebook Review

More videos:

  • Review - Game Geeks #303 Genesys Core Rulebook by Fantasy Flight Games
  • Review - Genesys RPG Review

Category Popularity

0-100% (relative to Zoho Voice and Genesys)

Zoho Voice

Genesys

VoIP
100 100%
VoIP
0% 0
Communication
0 0%
Communication
100% 100
Call Center Solution
100 100%
Call Center Solution
0% 0
Enterprise Communication
0 0%
Enterprise Communication
100% 100

User comments

Share your experience with using Zoho Voice and Genesys. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Voice and Genesys

Zoho Voice Reviews

We have no reviews of Zoho Voice yet.
Be the first one to post

Genesys Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Genesys is another cloud-based contact center platform that’s been around for some time, and like many of the top Aircall alternatives that made it onto this list, comes with features for teams that make both inbound calls and outbound calls (like an auto dialer, social media messaging integration, and IVR).
Source: www.dialpad.com

What are some alternatives?

When comparing Zoho Voice and Genesys, you can also consider the following products

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

8x8 Cloud Contact Center - 8x8 Cloud Contact Center is a VoIP call center solution.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

CallHippo - Easy to use Phone System with World-Class Support

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

Loading...