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Genesys VS 8x8 Cloud Contact Center

Compare Genesys VS 8x8 Cloud Contact Center and see what are their differences

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Genesys logo Genesys

Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.

8x8 Cloud Contact Center logo 8x8 Cloud Contact Center

8x8 Cloud Contact Center is a VoIP call center solution.
  • Genesys Landing page
    Landing page //
    2023-09-13
  • 8x8 Cloud Contact Center Landing page
    Landing page //
    2023-03-23

Genesys videos

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Genesys Core Rulebook Review

More videos:

  • Review - Game Geeks #303 Genesys Core Rulebook by Fantasy Flight Games
  • Review - Genesys RPG Review

8x8 Cloud Contact Center videos

No 8x8 Cloud Contact Center videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Genesys and 8x8 Cloud Contact Center)

Genesys

8x8 Cloud Contact Center

Communication
42 42%
Communication
58% 58
Enterprise Communication
43 43%
Enterprise Communication
57% 57
VoIP
0 0%
VoIP
100% 100
Call Center Software
51 51%
Call Center Software
49% 49

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Genesys and 8x8 Cloud Contact Center

Genesys Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Genesys is another cloud-based contact center platform that’s been around for some time, and like many of the top Aircall alternatives that made it onto this list, comes with features for teams that make both inbound calls and outbound calls (like an auto dialer, social media messaging integration, and IVR).
Source: www.dialpad.com

8x8 Cloud Contact Center Reviews

We have no reviews of 8x8 Cloud Contact Center yet.
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What are some alternatives?

When comparing Genesys and 8x8 Cloud Contact Center, you can also consider the following products

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

PlayVox - With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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