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Zoho Voice VS 8x8 Cloud Contact Center

Compare Zoho Voice VS 8x8 Cloud Contact Center and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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Zoho Voice logo Zoho Voice

Zoho Voice is a cloud-based contact center solution that helps you with wider and deeper call scaling options. You can now secure and streamline your call traffic and get real-time data analytics to manage the effectiveness of your workforce.

8x8 Cloud Contact Center logo 8x8 Cloud Contact Center

8x8 Cloud Contact Center is a VoIP call center solution.
  • Zoho Voice Landing page
    Landing page //
    2023-08-25

Zoho Voice provides you with inbound/outbound call options for 100+ countries. With its advanced feature set and in-house infrastructure it has the capacity to cater to businesses of any size be it SMBs or large contact centers. It adds more power to your team with multi-channel support, that includes SMS and Instant Messages(upcoming). It helps you set up queues for inbound calls with multiple call distribution strategies, configure multilevel IVRs, and set up default handlers to manage calls outside operating hours. It also aids your team in managing your live calls with options like transferring, barging, monitoring, recording, and others, with a multifunctional dial-pad called ZDialer. Our robust Power Dialer feature helps you run your call campaigns to a defined set of contacts from your CRM. Get granular insights on agent-wise performance with our all-in-one live dashboard.

Zoho Voice is available on Mobile, web, Desktop, and also as a browser extension.

  • 8x8 Cloud Contact Center Landing page
    Landing page //
    2023-03-23

Zoho Voice features and specs

  • Local Toll-Free Numbers: Yes
  • Personal Numbers: Yes
  • Two-Way SMS: Yes
  • IVR: Yes
  • Call Queues: Yes
  • Queue Performance: Yes
  • Live-Call Status: Yes
  • Power Dialer: Yes
  • Call Recording: Yes
  • Call Transfer: Yes
  • Voice mail: Yes
  • Call logs & reports: Yes
  • Agent to agent calling: Yes
  • Voice Selection: Yes

8x8 Cloud Contact Center features and specs

No features have been listed yet.

Category Popularity

0-100% (relative to Zoho Voice and 8x8 Cloud Contact Center)

Zoho Voice

8x8 Cloud Contact Center

VoIP
8 8%
VoIP
92% 92
Communication
0 0%
Communication
100% 100
Call Center Solution
100 100%
Call Center Solution
0% 0
Call Management
100 100%
Call Management
0% 0

User comments

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What are some alternatives?

When comparing Zoho Voice and 8x8 Cloud Contact Center, you can also consider the following products

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

CallHippo - Easy to use Phone System with World-Class Support

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

NICE - NICE is a remote desktop cloud visualization solution enabling users to connect to OpenGL and Direct/X applications running in a data center

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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