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Zoho Assist VS Freshservice

Compare Zoho Assist VS Freshservice and see what are their differences

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Zoho Assist logo Zoho Assist

Zoho Assist is a remote support and remote access software crafted for SMBs. Try it free today to know how it matches your exact support requirements.

Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.
  • Zoho Assist Landing page
    Landing page //
    2023-10-11

Zoho Assist, your one-stop solution for remote support, screen sharing and remote access helps you access remote desktop of your customers or share your screen and manage unattended computers easily. Get started today with one of the industry's most secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports all major web-proxies and firewalls.

  • Freshservice Landing page
    Landing page //
    2023-06-09

Zoho Assist features and specs

  • File Transfer: Yes
  • Screen Sharing : Yes
  • Unattended Access: Yes
  • Reboot and Reconnect : Yes
  • Multi Monitor Navigation: Yes

Freshservice features and specs

No features have been listed yet.

Zoho Assist videos

+ Add

Zoho Assist Free Version and Linux: The User Experience

More videos:

  • Review - Zoho Assist: Remote Support. Simpler. Faster
  • Review - Tutorial - Connect Zoho Assist on the Customer Side

Freshservice videos

+ Add

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You

Category Popularity

0-100% (relative to Zoho Assist and Freshservice)

Zoho Assist

Freshservice

Monitoring Tools
43 43%
Monitoring Tools
57% 57
Project Management
0 0%
Project Management
100% 100
Remote Desktop
100 100%
Remote Desktop
0% 0
Remote PC Access
100 100%
Remote PC Access
0% 0

User comments

Share your experience with using Zoho Assist and Freshservice. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Assist and Freshservice

Zoho Assist Reviews

10 Best Teamviewer Alternatives
One more free remote access software like TeamViewer is Zoho Assist. It’s user-friendly and easy to use — operator can send link by email right in the personal cabinet. Zoho Assist is cloud-based remote support so it is more secure and reliable to use. But according to my experience, it’s not as quick and light as remote desktop apps should be.
Source: medium.com
Provide Tech Support by Remotely Control Controlling Computers Using these 10 Tools
Zoho Assist service requires an authorization code to access or control another computer. This software provides control and remote access to other devices, the operator can work in several sessions simultaneously: provide remote assistance and manage their own devices.
Source: hackernoon.com
10 Best Remote Desktop Software For Tech Support in 2022
Zoho Assist service requires an authorization code to access or control another computer. This software provides control and remote access to other devices, the operator can work in several sessions simultaneously: provide remote assistance and manage their own devices.
Source: medium.com
14 Best TeamViewer Alternatives of 2022
In my view, Dameware solutions (all three), Zoho Assist, and AnyDesk are currently the top-of-the-line options that fulfill almost all the requirements of being an ideal remote access terminal. If you need something astoundingly simple, AnyDesk is the best bet. If you need something highly advanced, Dameware solutions can be your best bet. Zoho Assist, on the other hand, is...
Source: www.cloudzat.com
3 Best Alternatives to Teamviewer and Anydesk
Zoho Assist integrates better than AnyDesk, and there are no version compatibility issues like Teamviewer. But I’ve seen reviews that the Zoho phone app conflicts with certain browser versions. For iPhone, only a viewer mode is possible.
Source: medium.com

Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.
Source: www.proofhub.com

Social recommendations and mentions

Based on our record, Freshservice should be more popular than Zoho Assist. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Assist mentions (2)

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 2 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago

What are some alternatives?

When comparing Zoho Assist and Freshservice, you can also consider the following products

TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

ConnectWise Control - ConnectWise Control is a mobile app that allows you to instantly connect with another system from anywhere with a connection to the internet. The software not only comes in a mobile app, but it has a desktop version as well for complete coverage.

Redmine - Flexible project management web application

ManageEngine RecoveryManager Plus - RecoveryManager Plus is one such enterprise backup solution which has the ability to easily backup and restores both the domain controllers and virtual machines.

Basecamp - A simple and elegant project management system.

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