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Zendesk Support VS MediaWiki

Compare Zendesk Support VS MediaWiki and see what are their differences

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Zendesk Support logo Zendesk Support

Social Customer Support and Help Desk and Ticketing

MediaWiki logo MediaWiki

MediaWiki is a free software wiki package written in PHP, originally for use on Wikipedia.
Not present
  • MediaWiki Landing page
    Landing page //
    2023-07-23

Zendesk Support videos

+ Add

Introduction to Zendesk Support (for beginners)

MediaWiki videos

+ Add

Using A Self Hosted MediaWiki As A Private Documentation Server with Visual Editor

More videos:

  • Review - MediaWiki vs. Confluence

Category Popularity

0-100% (relative to Zendesk Support and MediaWiki)

Zendesk Support

MediaWiki

Customer Support
100 100%
Customer Support
0% 0
WiKi
0 0%
WiKi
100% 100
Help Desk
100 100%
Help Desk
0% 0
Note Taking
0 0%
Note Taking
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk Support and MediaWiki

Zendesk Support Reviews

The Best Help Desk Software in 2020
Zendesk offers a variety of help desk solutions, but some of them can be broken out into individual packages. For example, the Zendesk Support option gives support teams custom ticketing fields, mobile and web interfaces, SLA management, and multilingual support. Essentially, a ticketing system. In order to add live chat and messaging, you need to also subscribe to Zendesk...
Source: www.jitbit.com
Best helpdesk software of 2020: for ticketing and support
Zendesk Support is a software package that provides organization to put a variety of customer support interactions in one accessible database. It has the features for an efficient workflow, including web widgets, the ability to search a customer’s history, and predefined ticket responses. Another standout feature is integrated surveys for customer satisfaction ratings,...
Source: www.techradar.com
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Next up, we have Zendesk Support. This is a popular help desk app, and it’s used by major companies such as Uber, Squarespace, Fossil, and Vimeo. The big selling point is better integration with your other departments. When you combine it with the other tools provided by Zendesk, you can focus more on customer experience rather than just ticket support. That being said, even...
Source: www.ltvplus.com

MediaWiki Reviews

Top 12 Self-hosted Wiki Engines for 2024: A Comprehensive Guide
Released in 2002, MediaWiki replaced the initial UseModWiki software used by Wikipedia. It evolved with Wikipedia's growth, introducing features like namespaces, watchlists, and user talk pages. It's been adopted by many organizations for their wikis due to its robust and scalable nature.
Source: medevel.com
The 10 Best Self-hosted Wiki Software for Linux System
MediaWiki is an outstanding self-hosted Wiki software for editing rich multimedia and developing collaborative projects. It is based on the Open Source Technology Project (OST), which allows the distribution of software modules. The main difference between MediaWiki and other wiki software is that MediaWiki uses a lightweight wiki markup, which is easier to learn in the...
Source: www.ubuntupit.com
Best 11 Open-source Free Wiki Engines for teams and enterprise in 2022
MediaWiki is an open-source Wiki engine that runs Wikipedia. It is the oldest system in the list and some may consider it the king of Wiki engines. It supports almost all available languages as it is easy to install and use.
Source: medevel.com
The Best 20 Wiki Software For Your Business& Internal Knowledge for 2022
MediaWiki is a free wiki software that runs platforms like Wikipedia and Wiktionary. It helps in collecting and managing knowledge and making it available to your target audience. Customizable and reliable, this wiki tool requires server maintenance and installation. The best part about MediaWiki is that it provides translation services that help you localize the wiki in...
Source: www.proprofskb.com
17 open source wiki engine/software
MediaWiki is a free and open source server based wiki engine written in PHP developed by Wikipedia. MediaWiki is an extremely powerful, scalable software and a feature-rich wiki implementation, that uses PHP to process and display data stored in its MySQL database. Pages use MediaWiki’s wiki-text format, so that users without knowledge of XHTML or CSS can edit pages easily...
Source: gadgetxplore.com

What are some alternatives?

When comparing Zendesk Support and MediaWiki, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

DokuWiki - DokuWiki is a simple to use and highly versatile Open Source wiki software that doesn't require a database.

Zoho Desk - Industry's first context-aware Helpdesk Software

Wiki.js - An open source, modern and powerful wiki app built on Node.js, Git, and Markdown.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

TiddlyWiki - a non-linear personal web notebook

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