Software Alternatives, Accelerators & Startups
Register | Login

Zendesk Support VS Archbee.io

Compare Zendesk Support VS Archbee.io and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Zendesk Support logo Zendesk Support

Social Customer Support and Help Desk and Ticketing

Archbee.io logo Archbee.io

Archbee is a developer-focused product docs tool for your team. Build beautiful product documentation sites or internal wikis/knowledge bases to get your team and product knowledge in one place.
Not present
  • Archbee.io Landing page
    Landing page //
    2021-08-30

Write in a blazingly fast WYSIWYG editor with 30+ custom blocks and native markdown to create built-in diagrams, API docs, Swagger, GraphQL. Check the out of the box integrations with Github, Slack, Lucidchart, Airtable, Google Sheets, Typeform, Jira, or Figma. Inline comments for async collaboration and to enhance team performance or minimize knowledge churn are supported by Archbee's collaborative features.

Why Archbee?

  • Focused on engineering people’s needs.
  • Integrated CMS & hosting platform for docs to allow easy internal and external access.
  • One-click hosting with SEO support and layout templates.
  • Reduce knowledge churn and become remote-friendly.
  • Improve onboarding time and increase developer efficiency.

Effortless content editing and collaboration

  • 20+ Custom Blocks
  • Inline Comments
  • Links & Mentions
  • Markdown editing

Say goodbye to the slow and clunky

  • Drag & Drop to Organize
  • Flexible & Powerful Search
  • Infinite History
  • Access Control
  • Knowledge Graph

Zendesk Support

Website
zendesk.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

Archbee.io

Website
archbee.com
Pricing URL
Official Archbee.io Pricing
$ Details
freemium $30.0 / Monthly (5 users)
Platforms
Browser Windows Mac OSX Linux
Release Date
2019 May
Edit details

Zendesk Support features and specs

No features have been listed yet.

Archbee.io features and specs

  • CDN & Image Optimization on your custom domains: Yes
  • Custom JavaScript: Yes
  • Custom CSS: Yes
  • Search Analytics for team and customer queries: Yes
  • JWT authentication for shared collections: Yes

Zendesk Support videos

+ Add

Introduction to Zendesk Support (for beginners)

Archbee.io videos

+ Add

Archbee.io Review- My Honest Opinion

More videos:

  • Demo - Archbee walkthrough

Category Popularity

0-100% (relative to Zendesk Support and Archbee.io)

Zendesk Support

Archbee.io

Customer Support
100 100%
Customer Support
0% 0
Documentation
0 0%
Documentation
100% 100
Help Desk
100 100%
Help Desk
0% 0
Developer Tools
0 0%
Developer Tools
100% 100

User comments

Share your experience with using Zendesk Support and Archbee.io. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk Support and Archbee.io

Zendesk Support Reviews

The Best Help Desk Software in 2020
Zendesk offers a variety of help desk solutions, but some of them can be broken out into individual packages. For example, the Zendesk Support option gives support teams custom ticketing fields, mobile and web interfaces, SLA management, and multilingual support. Essentially, a ticketing system. In order to add live chat and messaging, you need to also subscribe to Zendesk...
Source: www.jitbit.com
Best helpdesk software of 2020: for ticketing and support
Zendesk Support is a software package that provides organization to put a variety of customer support interactions in one accessible database. It has the features for an efficient workflow, including web widgets, the ability to search a customer’s history, and predefined ticket responses. Another standout feature is integrated surveys for customer satisfaction ratings,...
Source: www.techradar.com
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Next up, we have Zendesk Support. This is a popular help desk app, and it’s used by major companies such as Uber, Squarespace, Fossil, and Vimeo. The big selling point is better integration with your other departments. When you combine it with the other tools provided by Zendesk, you can focus more on customer experience rather than just ticket support. That being said, even...
Source: www.ltvplus.com

Archbee.io Reviews

Best Gitbook Alternatives You Need to Try in 2023
One alternative to Gitbook is Archbee. A powerful platform that allows users to write, collaborate and publish self-service knowledge portals quickly. One of the main advantages of using Archbee is its simplicity combined with advanced documentation capabilities.
Source: www.archbee.com
12 Most Useful Knowledge Management Tools for Your Business
Archbee offers Mermaid, as well as Markdown through GitHub, and API capabilities, meaning it’s perfect for code documentation. In addition, 30+ custom blocks, as well as 25 embeds and integrations available, make this tool extremely versatile, covering most documentation needs.
Source: www.archbee.com

Social recommendations and mentions

Based on our record, Archbee.io seems to be more popular. It has been mentiond 21 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk Support mentions (0)

We have not tracked any mentions of Zendesk Support yet. Tracking of Zendesk Support recommendations started around Mar 2021.

Archbee.io mentions (21)

  • How to simplify, self-contain and delegate work?
    If you have a tech business, you should look into an internal knowledge base that is aligned with developers. archbee.com is similar to document360, but with features that are relevant to write developer documentation, APIs etc. Source: almost 2 years ago
  • Best tool for creating GraphQL API documentation?
    But if you want something similar with your example, check archbee.com, it has integration with GraphiQL. Source: almost 2 years ago
  • How can I make API docs?
    If you want to get a tool and don't need to start building your own setup I would recommend looking into some documentation platforms like archbee.io. Source: almost 2 years ago
  • End user documentation tools - knowledge base / manual
    If you want to go with a SaaS, I'd say to check archbee.io - because you can do end user guides and developer documentation... Source: about 2 years ago
  • What's your documentation stack?
    It's hard to enforce developers to update documentation. Ideally, you should have somebody responsible to do it. As for the documentation stack, archbee.io for both internal and external. A good alternative to Notion since it supports markdown, code blocks with more options and API references. Source: about 2 years ago
View more

What are some alternatives?

When comparing Zendesk Support and Archbee.io, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

GitBook - Modern Publishing, Simply taking your books from ideas to finished, polished books.

Zoho Desk - Industry's first context-aware Helpdesk Software

Slite - Your company knowledge

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

ReadMe - A collaborative developer hub for your API or code.

Loading...