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Zendesk Answer Bot VS Pointel DCCM

Compare Zendesk Answer Bot VS Pointel DCCM and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Zendesk Answer Bot logo Zendesk Answer Bot

Chatbots

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.
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  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

Zendesk Answer Bot videos

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What's Good: Zendesk Answer Bot

Pointel DCCM videos

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Dynamic Contact Center Manager Testimonial

Category Popularity

0-100% (relative to Zendesk Answer Bot and Pointel DCCM)

Zendesk Answer Bot

Pointel DCCM

Customer Support
100 100%
Customer Support
0% 0
Call Center Software
0 0%
Call Center Software
100% 100
CRM
100 100%
CRM
0% 0
Communication
0 0%
Communication
100% 100

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What are some alternatives?

When comparing Zendesk Answer Bot and Pointel DCCM, you can also consider the following products

IBM Watson Assistant - Watson Assistant is an AI assistant for business.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Aivo - Skyrocket your Customer Service and Sales KPIs with a Chatbot powered by Artificial Intelligence. Give time back to people.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

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