Software Alternatives, Accelerators & Startups

Zendesk Answer Bot VS Custom Bots by Intercom

Compare Zendesk Answer Bot VS Custom Bots by Intercom and see what are their differences

Zendesk Answer Bot logo Zendesk Answer Bot

Chatbots

Custom Bots by Intercom logo Custom Bots by Intercom

Create your own custom bot, no code required
Not present
  • Custom Bots by Intercom Landing page
    Landing page //
    2023-05-11

Zendesk Answer Bot features and specs

  • Automated Responses
    Zendesk Answer Bot automatically answers common customer queries, which can significantly improve response times and reduce the workload on human agents.
  • 24/7 Availability
    The bot can provide assistance to customers round the clock, thus ensuring that customer queries are handled even outside of regular business hours.
  • Cost-Efficiency
    By automating a significant portion of customer support, companies can save on labor costs and allocate resources to more complex issues that require human intervention.
  • Scalability
    Answer Bot can handle multiple queries simultaneously, making it easy to scale customer support operations without a proportional increase in cost.
  • Data-Driven Insights
    The bot collects data on customer interactions, which can provide valuable insights into common issues and customer behavior, enabling companies to improve their services.

Possible disadvantages of Zendesk Answer Bot

  • Accuracy Limitations
    AI and machine learning limitations can lead to the bot providing incorrect or irrelevant answers, which may frustrate customers and require human intervention to resolve.
  • Limited Understanding
    Answer Bot may struggle with complex or nuanced queries, potentially leading to unsatisfactory customer experiences when the bot fails to comprehend the issue fully.
  • Implementation Complexity
    Setting up and fine-tuning the bot for optimal performance can be time-consuming and may require specialized knowledge, making the initial implementation phase challenging.
  • Dependence on Knowledge Base
    The effectiveness of the Answer Bot highly depends on the quality and comprehensiveness of the underlying knowledge base, necessitating regular updates and maintenance.
  • Customer Preference
    Some customers may prefer interacting with human agents, especially for more personalized or sensitive issues, and may feel dissatisfied with automated responses.

Custom Bots by Intercom features and specs

  • Enhanced Customer Interaction
    Custom Bots allow businesses to engage customers proactively by automating and personalizing responses. This ensures that customer inquiries are addressed promptly, improving the overall customer experience.
  • 24/7 Availability
    Custom Bots can operate around the clock without the need for human intervention, offering assistance to customers at any time of the day or night.
  • Efficient Resource Utilization
    By automating routine queries, Custom Bots free up human agents to focus on more complex issues, increasing overall operational efficiency.
  • Scalability
    As businesses grow, Custom Bots can handle increased volumes of customer interactions without a proportional increase in staffing costs.
  • Data Collection
    Custom Bots can gather valuable information from customer interactions, helping businesses to better understand their audience and make informed decisions.

Possible disadvantages of Custom Bots by Intercom

  • Limited Complex Problem Solving
    Custom Bots may struggle to handle complex, nuanced, or emotionally charged inquiries that require human empathy and judgment.
  • Potential for Miscommunication
    Automated responses can sometimes be misunderstood by customers, leading to frustration if the bot does not address a customer's particular need accurately.
  • Initial Setup and Maintenance
    Setting up Custom Bots requires an investment in time and resources, and ongoing maintenance may be necessary to update responses and workflows.
  • Integration Challenges
    Businesses may face technical challenges when integrating Custom Bots with existing systems and workflows, potentially causing temporary disruptions.
  • Impersonal Interaction
    Some customers may prefer human interaction and feel dissatisfied with the impersonal nature of automated bots, impacting their perception of the brand.

Zendesk Answer Bot videos

What's Good: Zendesk Answer Bot

Custom Bots by Intercom videos

No Custom Bots by Intercom videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to Zendesk Answer Bot and Custom Bots by Intercom)
Customer Support
86 86%
14% 14
CRM
70 70%
30% 30
Messaging
0 0%
100% 100
Live Chat
100 100%
0% 0

User comments

Share your experience with using Zendesk Answer Bot and Custom Bots by Intercom. For example, how are they different and which one is better?
Log in or Post with

What are some alternatives?

When comparing Zendesk Answer Bot and Custom Bots by Intercom, you can also consider the following products

IBM Watson Assistant - Watson Assistant is an AI assistant for business.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Aivo - Skyrocket your Customer Service and Sales KPIs with a Chatbot powered by Artificial Intelligence. Give time back to people.

Botdesk - Support your customers automatically on website and messaging platforms - transform your FAQ to chatbot in 5 minutes, for real.

Joonbot - Joonbot is a no-code and intuitive chatbot builder.

Gladly - Gladly develops a communication interface that allows agents and customers to converse across voice, email, SMS, and social media.