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Zendesk Answer Bot VS Amazon Lex

Compare Zendesk Answer Bot VS Amazon Lex and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Zendesk Answer Bot logo Zendesk Answer Bot

Chatbots

Amazon Lex logo Amazon Lex

Harness the power behind Amazon Alexa for your own conversational apps.
Not present
  • Amazon Lex Landing page
    Landing page //
    2023-03-20

Zendesk Answer Bot videos

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What's Good: Zendesk Answer Bot

Amazon Lex videos

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Building Intelligent Chatbots with Amazon Lex & Amazon Polly

More videos:

  • Review - Build an Omni-Channel Experience with Amazon Connect and Amazon Lex (Level 200)

Category Popularity

0-100% (relative to Zendesk Answer Bot and Amazon Lex)

Zendesk Answer Bot

Amazon Lex

Customer Support
100 100%
Customer Support
0% 0
Chatbots
0 0%
Chatbots
100% 100
CRM
35 35%
CRM
65% 65
Live Chat
100 100%
Live Chat
0% 0

User comments

Share your experience with using Zendesk Answer Bot and Amazon Lex. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Amazon Lex seems to be more popular. It has been mentiond 13 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk Answer Bot mentions (0)

We have not tracked any mentions of Zendesk Answer Bot yet. Tracking of Zendesk Answer Bot recommendations started around Mar 2021.

Amazon Lex mentions (13)

  • Chances of Amazon Turk shutting down in the future?
    Amazon's doesn't care about Mturk, they have their own AI that will eventually automate all their work too https://aws.amazon.com/lex/. Source: 11 months ago
  • GPT-Powered chatbot over the phone - Try it, and see how it was built
    Amazon Lex, AWS's natural language conversational AI service. With Amazon Connect, it seamlessly leverages Amazon Transcribe to understand what is being said (speech-to-text), and Amazon Polly to provide the verbal response (text-to-speech). We aren't really using the Natural Language powers of Lex, but it has other uses for us:. - Source: dev.to / over 1 year ago
  • How AWS and GCP Compare: The Top 5 Differences
    AWS has three high-quality tools: Amazon Lex, Amazon Rekognition, and Amazon SageMaker. - Source: dev.to / over 1 year ago
  • AWS NLP newsletter November 2022
    Introducing DTMF slot settings within Amazon Lex.Amazon Lex is a service for building conversational interfaces into any application using voice and text. With Amazon Lex, you can quickly and easily build conversational bots ("chatbots"), virtual agents, and interactive voice response (IVR) systems. Amazon Lex is excited to launch DTMF-only slot settings and configurable session attributes within the Lex console. - Source: dev.to / over 1 year ago
  • Serverless Event Driven AI as a Service
    The text processing is a bit more interesting, as we have the original text and some insights into the content and sentiment, but we need a response. So for this application Amazon Lex has been configured to do this. - Source: dev.to / over 1 year ago
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What are some alternatives?

When comparing Zendesk Answer Bot and Amazon Lex, you can also consider the following products

IBM Watson Assistant - Watson Assistant is an AI assistant for business.

Dialogflow - Conversational UX Platform. (ex API.ai)

Aivo - Skyrocket your Customer Service and Sales KPIs with a Chatbot powered by Artificial Intelligence. Give time back to people.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Microsoft Bot Framework - Framework to build and connect intelligent bots.

Simplify360 - An Omnichannel platform that can help you manage and automate customer support across Social Media Channels, Email, Live Chat. Manage Ecom., App and Location reviews. Understand your audience with enhanced Social Listening.

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