Amazon Lex VS Simplify360

Compare Amazon Lex VS Simplify360 and see what are their differences

EcholoN

Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured

Contents:

» Base Details
» Videos
» Reviews
» Alternatives

Amazon Lex

Harness the power behind Amazon Alexa for your own conversational apps.

An Omnichannel platform that can help you manage and automate customer support across Social Media Channels, Email, Live Chat. Manage Ecom., App and Location reviews. Understand your audience with enhanced Social Listening.

Landing page //
2023-03-20

Landing page //
2023-09-06

Simplify360 is an omnichannel AI-based customer service software that helps you support customers through traditional channels like Email as well as social media channels like Facebook,Twitter, Instagram.

Simplify360 can help you automate live chats with AI based chatbots actoss instant messengers including WhatsAPP, Facebook & Instagram Messenger, Viber, Line etc.

It can also help you manage reviews across e-commerce (Flipkart, Amazaon etc.) , locations (Google, Facebook, Zomato, Yelp, etc.) and App Stores.

Simplify360 comes with best in class analytics and social media listening capabilities.

Building Intelligent Chatbots with Amazon Lex & Amazon Polly

Simplify360 videos

+ Add

Introduction Simplify360 : The Best Social Customer Service Platform

Category Popularity

0-100% (relative to Amazon Lex and Simplify360)

Amazon Lex

Simplify360

Chatbots

100 100%

Chatbots

0% 0

Tool

0 0%

Tool

100% 100

CRM

100 100%

CRM

0% 0

Customer Support

0 0%

Customer Support

100% 100

User comments

Share your experience with using Amazon Lex and Simplify360. For example, how are they different and which one is better?

Social recommendations and mentions

Based on our record, Amazon Lex seems to be more popular. It has been mentiond 13 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Amazon Lex mentions (13)

Chances of Amazon Turk shutting down in the future?
Amazon's doesn't care about Mturk, they have their own AI that will eventually automate all their work too https://aws.amazon.com/lex/. Source: 12 months ago
GPT-Powered chatbot over the phone - Try it, and see how it was built
Amazon Lex, AWS's natural language conversational AI service. With Amazon Connect, it seamlessly leverages Amazon Transcribe to understand what is being said (speech-to-text), and Amazon Polly to provide the verbal response (text-to-speech). We aren't really using the Natural Language powers of Lex, but it has other uses for us:. - Source: dev.to / over 1 year ago
How AWS and GCP Compare: The Top 5 Differences
AWS has three high-quality tools: Amazon Lex, Amazon Rekognition, and Amazon SageMaker. - Source: dev.to / over 1 year ago
AWS NLP newsletter November 2022
Introducing DTMF slot settings within Amazon Lex.Amazon Lex is a service for building conversational interfaces into any application using voice and text. With Amazon Lex, you can quickly and easily build conversational bots ("chatbots"), virtual agents, and interactive voice response (IVR) systems. Amazon Lex is excited to launch DTMF-only slot settings and configurable session attributes within the Lex console. - Source: dev.to / over 1 year ago
Serverless Event Driven AI as a Service
The text processing is a bit more interesting, as we have the original text and some insights into the content and sentiment, but we need a response. So for this application Amazon Lex has been configured to do this. - Source: dev.to / over 1 year ago