Software Alternatives & Reviews

Zammad VS Usedesk

Compare Zammad VS Usedesk and see what are their differences

Zammad logo Zammad

The Zammad - Help Desk and Ticket System - Community Page

Usedesk logo Usedesk

Usedesk is a helpdesk platform that helps automate your customer service, keep your business in sync, and your clients happy - all in one single window.
  • Zammad Landing page
    Landing page //
    2023-07-27
  • Usedesk Landing page
    Landing page //
    2023-06-18

Zammad videos

Zammad

More videos:

  • Review - Zammad - LDAP Integration

Usedesk videos

Разбор: Промоакция Usedesk

Category Popularity

0-100% (relative to Zammad and Usedesk)
Customer Support
90 90%
10% 10
Help Desk
89 89%
11% 11
Customer Service
92 92%
8% 8
CRM
0 0%
100% 100

User comments

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Social recommendations and mentions

Based on our record, Zammad seems to be more popular. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zammad mentions (18)

  • An open-source ticketing system
    Zammad is very easily the best free and open-source ticket system, but just to avoid confusion: The .com link is for the commercial Zammad offering with support or as a hosted SaaS. The free version you have to self-host is under the .org site: https://zammad.org/. Source: 12 months ago
  • MSP opensource ticketing tool -ITSM
    Https://zammad.org/ it cery customizable and has a fsitly good documentation. Source: 12 months ago
  • Ticketing system for internal IT team
    Zammad, open-source, free (when self-hosted): https://zammad.org/. Also has a knowledge base for you to provide to your users. Source: about 1 year ago
  • Free Service Desk Software
    Why don't you guys know Zammad? An open-source helpdesk platform which I am using smoothly. Source: about 1 year ago
  • Implement a real ticket system, a basic one or none for a tiny company with one admin?
    A simple self-hosted one: https://zammad.org/. Source: about 1 year ago
View more

Usedesk mentions (0)

We have not tracked any mentions of Usedesk yet. Tracking of Usedesk recommendations started around Sep 2021.

What are some alternatives?

When comparing Zammad and Usedesk, you can also consider the following products

osTicket - osTicket is a widely-used open source support ticket system.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zendo - Zendo allows you to sell productized, subscription and custom services. Collaborate and collect payments. Create quotes and invoices. Eliminate multiple tools and enjoy the simplicity.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

SendBoard - Send & Receive emails in Trello, where you can collaborate and get more done. For email help desks, CRM, workflow and automation. Add the Power-Up in Trello.