Based on our record, Zammad should be more popular than Phabricator. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Zammad is very easily the best free and open-source ticket system, but just to avoid confusion: The .com link is for the commercial Zammad offering with support or as a hosted SaaS. The free version you have to self-host is under the .org site: https://zammad.org/. Source: about 1 year ago
Https://zammad.org/ it cery customizable and has a fsitly good documentation. Source: about 1 year ago
Zammad, open-source, free (when self-hosted): https://zammad.org/. Also has a knowledge base for you to provide to your users. Source: about 1 year ago
Why don't you guys know Zammad? An open-source helpdesk platform which I am using smoothly. Source: over 1 year ago
A simple self-hosted one: https://zammad.org/. Source: over 1 year ago
My company has used Phabricator, which is an alternative to Azure Devops, for about 5 years. A few days ago they announced that the project won't be maintained anymore, so we are looking into alternatives. We have around 50 devs+product folks that use Phabricator at the moment. Source: about 3 years ago
You also mention Gitlab is close to what you would like - maybe Phabricator is even closer: https://phacility.com/phabricator/. Source: about 3 years ago
Https://phacility.com/phabricator/ I think checks most of those boxes, maybe all. Source: about 3 years ago
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