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Zammad VS KIX

Compare Zammad VS KIX and see what are their differences

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Zammad logo Zammad

The Zammad - Help Desk and Ticket System - Community Page

KIX logo KIX

Technischer Service geht auch kostenfrei und browserbasiert – integrieren Sie vorhandene Prozesse im Open Source Ticketsystem KIX Start.
  • Zammad Landing page
    Landing page //
    2023-07-27
  • KIX Landing page
    Landing page //
    2023-08-03

Zammad videos

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Zammad

More videos:

  • Review - Zammad - LDAP Integration

KIX videos

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Kix Cereal Review

More videos:

  • Review - First Time Eating Kix Review

Category Popularity

0-100% (relative to Zammad and KIX)

Zammad

KIX

Customer Support
93 93%
Customer Support
7% 7
Help Desk
92 92%
Help Desk
8% 8
Customer Service
93 93%
Customer Service
7% 7
CRM
0 0%
CRM
100% 100

User comments

Share your experience with using Zammad and KIX. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zammad and KIX

Zammad Reviews

Top 13 Freshdesk alternatives and competitors for 2024
Many review sites have only a small amount of user reviews, so it’s hard to tell if businesses are using Zammad. The platform offers many standard features, like reporting, integrations, chat, and text templates. Zammad also has a knowledge base that allows businesses to publish FAQs, help center articles, and internal SOPs, in addition to category permissions and ticket...
Source: www.zendesk.com

KIX Reviews

We have no reviews of KIX yet.
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Social recommendations and mentions

Based on our record, Zammad seems to be more popular. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zammad mentions (18)

  • An open-source ticketing system
    Zammad is very easily the best free and open-source ticket system, but just to avoid confusion: The .com link is for the commercial Zammad offering with support or as a hosted SaaS. The free version you have to self-host is under the .org site: https://zammad.org/. Source: about 1 year ago
  • MSP opensource ticketing tool -ITSM
    Https://zammad.org/ it cery customizable and has a fsitly good documentation. Source: about 1 year ago
  • Ticketing system for internal IT team
    Zammad, open-source, free (when self-hosted): https://zammad.org/. Also has a knowledge base for you to provide to your users. Source: about 1 year ago
  • Free Service Desk Software
    Why don't you guys know Zammad? An open-source helpdesk platform which I am using smoothly. Source: over 1 year ago
  • Implement a real ticket system, a basic one or none for a tiny company with one admin?
    A simple self-hosted one: https://zammad.org/. Source: over 1 year ago
View more

KIX mentions (0)

We have not tracked any mentions of KIX yet. Tracking of KIX recommendations started around Mar 2021.

What are some alternatives?

When comparing Zammad and KIX, you can also consider the following products

osTicket - osTicket is a widely-used open source support ticket system.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

OpenSupports - Simple open source ticket system with user system and modern design.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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