Software Alternatives, Accelerators & Startups
Register | Login

Zabbix VS Zammad

Compare Zabbix VS Zammad and see what are their differences

Netumo
Ensure healthy website performance, uptime, and free from vulnerabilities. Automatic checks for SSL Certificates, domains and monitor issues with your websites all from one console and get instant notifications on any issues. featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Zabbix logo Zabbix

Track, record, alert and visualize performance and availability of IT resources

Zammad logo Zammad

The Zammad - Help Desk and Ticket System - Community Page
  • Zabbix Landing page
    Landing page //
    2024-10-02
  • Zammad Landing page
    Landing page //
    2023-07-27

Zabbix features and specs

  • Open-source
    Zabbix is free and open-source, allowing for extensive customization and modification to meet specific needs without licensing costs.
  • Scalability
    Zabbix can handle a large number of devices and data points, making it suitable for both small businesses and large enterprises.
  • Comprehensive Monitoring
    Zabbix offers a wide range of monitoring capabilities including servers, networks, cloud services, and applications.
  • Alerting and Notification
    It provides robust alerting mechanisms, allowing notifications via email, SMS, and other methods.
  • Flexible Configuration
    The system allows for detailed and flexible configuration, accommodating various specific monitoring requirements.
  • Extensive API
    Zabbix comes with a comprehensive API that allows for integration with third-party tools and custom automation scripts.
  • Strong Community Support
    As an open-source project, Zabbix has a strong community that can provide support and share best practices.

Possible disadvantages of Zabbix

  • Complex Setup and Configuration
    Initial setup and configuration can be complicated and time-consuming, often requiring a steep learning curve.
  • Resource Intensive
    Zabbix can be resource-intensive, particularly on the database side, which might require substantial hardware resources for large deployments.
  • User Interface
    The user interface is considered less modern and user-friendly compared to some commercial alternatives.
  • Documentation
    While comprehensive, the documentation can sometimes be difficult to navigate for new users.
  • Maintenance Effort
    Ongoing maintenance, such as updates and troubleshooting, can be labor-intensive.
  • Dependency on MySQL
    The heavy reliance on MySQL databases can be a disadvantage for users preferring other database technologies.
  • Initial Costs for Large Scale Deployments
    Although the software is free, the costs associated with setting up and maintaining the necessary infrastructure and hardware can be significant, especially for larger deployments.

Zammad features and specs

  • Open Source
    Zammad is open-source, meaning the source code is freely available for anyone to inspect, modify, and enhance. This encourages community contributions and provides ultimate transparency.
  • User-Friendly Interface
    The platform offers an intuitive and modern UI, making it easy for both technical and non-technical users to navigate and use effectively.
  • Multi-Channel Support
    Zammad supports multiple communication channels including email, social media, chat, and phone, allowing for a unified customer support experience.
  • Customizable
    The system is highly customizable through its robust API and configuration options, enabling organizations to tailor the platform to their specific needs.
  • Scalable
    Designed to scale, Zammad can grow with your business, handling increasing volumes of tickets and users without compromising performance.
  • Integration Capabilities
    Zammad offers various integrations with other services and tools like LDAP, Active Directory, and monitoring solutions, enhancing its utility in diverse environments.
  • Comprehensive Documentation
    The platform provides extensive documentation and community forums, which can be invaluable resources for troubleshooting and learning.

Possible disadvantages of Zammad

  • Deployment Complexity
    Setting up Zammad can be complex for users who are not technically inclined, requiring some level of understanding of server management.
  • Resource Intensive
    The application can be resource-intensive, demanding significant server resources especially in larger deployments.
  • Custom Development Required
    For certain advanced customizations, technical skills, such as coding in Ruby on Rails (the framework Zammad is built on), are required.
  • Learning Curve
    While the UI is user-friendly, the multitude of features and customization options can overwhelm new users, necessitating a learning curve.
  • Limited Offline Capabilities
    Zammad lacks robust offline functionality, posing a challenge for support teams working in environments with unreliable internet connectivity.
  • Performance Issues
    Some users have reported occasional performance issues, particularly during peak usage times or when handling very large volumes of data.
  • Paid Support
    While the software itself is free, official support services from the developers are paid, which can be a drawback for organizations on a tight budget.

Analysis of Zabbix

Overall verdict

  • Zabbix is generally considered a good choice for organizations looking for a comprehensive and scalable monitoring solution. Its open-source nature means it doesn’t involve direct licensing costs, though it may require investment in resources to set up and maintain.

Why this product is good

  • Zabbix is known for being a robust open-source monitoring solution that provides extensive features for monitoring networks, servers, applications, and cloud resources. It offers real-time monitoring, alerting, reporting, and visualization functionalities. The flexibility to configure custom metrics and alerts makes it suitable for diverse monitoring scenarios. Additionally, Zabbix's capability to integrate with other IT systems and support for a wide range of devices adds to its appeal.

Recommended for

    Zabbix is recommended for IT departments in medium to large enterprises that need detailed infrastructure monitoring and have the technical expertise to customize and maintain the system. It's also suitable for environments where open-source tools are preferred and where extensive customization of monitoring configurations is necessary.

Zabbix videos

+ Add

An overview of Zabbix 4.0 and how we are using it.

More videos:

  • Review - Zabbix Monitoring Solution - Overview
  • Review - ZABBIX Network Discovery For Dynamic Deployments

Zammad videos

+ Add

Zammad

More videos:

  • Review - Zammad - LDAP Integration

Category Popularity

0-100% (relative to Zabbix and Zammad)

Zabbix

Zammad

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100
Log Management
100 100%
Log Management
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Zabbix and Zammad. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Zabbix and Zammad

Zabbix Reviews

  1. Stan
    · Founder at SaaSHub ·
    Indispensable

    Zabbix has been part of my toolbox for quite some time. I can easily say it's an indispensable tool for me now.

    Managing a dozen servers without Zabbix would be unimaginable. I'm monitoring all of this: CPU, Memory, Hard-drives, website response times, downtime. The UI might be a bit "old school", but everything works flawlessly.

    With regards to hard-drive monitoring, I love the machine learning option that allows you to "predict" the number of days before running out of space. That's quite helpful, as I've got some of my servers down due to running out of space multiple times in the past (before I was using Zabbix).

    👍 Pros:    Open-source|It can monitor everything
    👎 Cons:    The ui is a bit unintuitive in some cases
Self Hosting Like Its 2025
If you’re looking for straightforward monitoring and the thought of setting up a full Zabbix or Grafana stack seems daunting, this software is a real lifesaver. With just one deployment, you can monitor your services and receive notifications through a wide variety of channels including…
Source: kiranet.org
11 Best Nagios Alternatives (Free & Open Source) in 2024
Unlimited scaling: Zabbix is a flexible software that lets you monitor anything you want. It is highly scalable as it helps you manage both multi-tenant enterprise environments and your home.
Source: www.guru99.com
The Best Nagios Alternatives for Server, Application and Network Monitoring
Zabbix is a very strong competitor to Nagios and its development is very encouraging. Zabbix is completely free to use, which makes it a competitor to Nagios Core. Zabbix beats Nagios in the free monitoring market because it has a good frontend, which Nagios Core lacks and it also provides NetFlow monitoring, which isn’t present in Nagios Core – that is a separate paid...
Source: www.websentra.com
The 10 Best Nagios Alternatives in 2024 (Paid and Open-source)
Zabbix, a widely adopted open-source monitoring tool, offers a range of practical features. It allows you to monitor various aspects of your system, including transactions, application performance, and real browser monitoring. With ready-to-use templates for different servers and operating systems, Zabbix simplifies the monitoring process.
Source: betterstack.com
Top 11 Grafana Alternatives & Competitors [2024]
Zabbix offers a unified view of the entire IT infrastructure through its user-friendly web-based interface. It delivers potent visualization capabilities through customizable dashboards, complemented by robust alerting mechanisms and comprehensive support for alert escalations.
Source: signoz.io

Zammad Reviews

Top 13 Freshdesk alternatives and competitors for 2024
Many review sites have only a small amount of user reviews, so it’s hard to tell if businesses are using Zammad. The platform offers many standard features, like reporting, integrations, chat, and text templates. Zammad also has a knowledge base that allows businesses to publish FAQs, help center articles, and internal SOPs, in addition to category permissions and ticket...
Source: www.zendesk.com

Social recommendations and mentions

Based on our record, Zammad should be more popular than Zabbix. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zabbix mentions (5)

  • Learning Resources
    Official Zabbix trainings, documentation on zabbix.com ? Source: over 2 years ago
  • zabbix installation
    Hallo, do you know a howto to install zabbix on an ubuntu 20.04 ? I tried the manuals from zabbix.com for MySQL Apache but it didn't work. Source: about 3 years ago
  • How I am getting experience as a linux admistrator (Follow Up)
    He suggested that I indeed should set up a home-lab. To be specific he said that I should create a minimal install of Centos 8 and install zabbix server on it (https://zabbix.com) and monitor a whole bunch of other VMs, services and stuff.. He said that I should set up a variety of VMs and also maybe host a website on one of them. And then if I was able to do that, I could help to share a load of zabbix related... Source: about 3 years ago
  • Ubuntu Impish 21.10 / Zabbix 6.0 LTS
    This is a fresh 21.10 install, using the install repo as detailed on the zabbix.com download page. Source: over 3 years ago
  • One dev conference speaker's family member died, need your help to fill the speaking slot on Nov 27/28
    Well, if you can't find anyone, I am more than happy to fill the slot with something regarding Zabbix - just let me know ;). Source: over 3 years ago

Zammad mentions (18)

  • An open-source ticketing system
    Zammad is very easily the best free and open-source ticket system, but just to avoid confusion: The .com link is for the commercial Zammad offering with support or as a hosted SaaS. The free version you have to self-host is under the .org site: https://zammad.org/. Source: about 2 years ago
  • MSP opensource ticketing tool -ITSM
    Https://zammad.org/ it cery customizable and has a fsitly good documentation. Source: about 2 years ago
  • Ticketing system for internal IT team
    Zammad, open-source, free (when self-hosted): https://zammad.org/. Also has a knowledge base for you to provide to your users. Source: about 2 years ago
  • Free Service Desk Software
    Why don't you guys know Zammad? An open-source helpdesk platform which I am using smoothly. Source: about 2 years ago
  • Implement a real ticket system, a basic one or none for a tiny company with one admin?
    A simple self-hosted one: https://zammad.org/. Source: over 2 years ago
View more

What are some alternatives?

When comparing Zabbix and Zammad, you can also consider the following products

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Dynatrace - Cloud-based quality testing, performance monitoring and analytics for mobile apps and websites. Get started with Keynote today!

osTicket - osTicket is a widely-used open source support ticket system.

Nagios - Complete monitoring and alerting for servers, switches, applications, and services

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Loading...