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Zabbix VS Request Tracker

Compare Zabbix VS Request Tracker and see what are their differences

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Ensure healthy website performance, uptime, and free from vulnerabilities. Automatic checks for SSL Certificates, domains and monitor issues with your websites all from one console and get instant notifications on any issues. featured
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Zabbix logo Zabbix

Track, record, alert and visualize performance and availability of IT resources

Request Tracker logo Request Tracker

open-source enterprise grade issue and ticket tracking system
  • Zabbix Landing page
    Landing page //
    2024-10-02
  • Request Tracker Landing page
    Landing page //
    2023-07-30

Zabbix features and specs

  • Open-source
    Zabbix is free and open-source, allowing for extensive customization and modification to meet specific needs without licensing costs.
  • Scalability
    Zabbix can handle a large number of devices and data points, making it suitable for both small businesses and large enterprises.
  • Comprehensive Monitoring
    Zabbix offers a wide range of monitoring capabilities including servers, networks, cloud services, and applications.
  • Alerting and Notification
    It provides robust alerting mechanisms, allowing notifications via email, SMS, and other methods.
  • Flexible Configuration
    The system allows for detailed and flexible configuration, accommodating various specific monitoring requirements.
  • Extensive API
    Zabbix comes with a comprehensive API that allows for integration with third-party tools and custom automation scripts.
  • Strong Community Support
    As an open-source project, Zabbix has a strong community that can provide support and share best practices.

Possible disadvantages of Zabbix

  • Complex Setup and Configuration
    Initial setup and configuration can be complicated and time-consuming, often requiring a steep learning curve.
  • Resource Intensive
    Zabbix can be resource-intensive, particularly on the database side, which might require substantial hardware resources for large deployments.
  • User Interface
    The user interface is considered less modern and user-friendly compared to some commercial alternatives.
  • Documentation
    While comprehensive, the documentation can sometimes be difficult to navigate for new users.
  • Maintenance Effort
    Ongoing maintenance, such as updates and troubleshooting, can be labor-intensive.
  • Dependency on MySQL
    The heavy reliance on MySQL databases can be a disadvantage for users preferring other database technologies.
  • Initial Costs for Large Scale Deployments
    Although the software is free, the costs associated with setting up and maintaining the necessary infrastructure and hardware can be significant, especially for larger deployments.

Request Tracker features and specs

  • Open Source
    Request Tracker (RT) is open-source, allowing users to customize and adapt the system to fit their unique needs without licensing costs.
  • Extensive Features
    RT offers a comprehensive set of features that support ticketing, workflow automation, and reporting, which cater to various business processes and industries.
  • Scalability
    RT is scalable and can handle a large volume of tickets, making it suitable for both small businesses and large enterprises.
  • Customizable
    Users can tailor the interface and workflows to their specific requirements, offering flexibility in how the software is utilized.
  • Strong Community Support
    Being open source has allowed RT to foster a strong community that contributes plugins, extensions, and support to improve user experience.

Possible disadvantages of Request Tracker

  • Complex Setup
    The initial setup and configuration of RT can be complex and time-consuming, potentially requiring technical expertise to get it working optimally.
  • User Interface
    Compared to some modern ticketing systems, RT's user interface can feel dated and less intuitive for new users.
  • Steep Learning Curve
    RT's extensive features come with a learning curve, which may require additional training and time for users to become proficient.
  • Limited Native Integrations
    While RT supports integrations, the number of out-of-the-box native integrations with other software may be limited compared to some competitors.
  • Maintenance Responsibility
    As an open-source solution, the responsibility of software updates, security, and maintenance falls on the user or organization, which might be challenging without dedicated IT resources.

Zabbix videos

+ Add

An overview of Zabbix 4.0 and how we are using it.

More videos:

  • Review - Zabbix Monitoring Solution - Overview
  • Review - ZABBIX Network Discovery For Dynamic Deployments

Request Tracker videos

+ Add

Introduction to Request Tracker (RT)

More videos:

  • Review - Deploying Request Tracker

Category Popularity

0-100% (relative to Zabbix and Request Tracker)

Zabbix

Request Tracker

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100
Log Management
100 100%
Log Management
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Zabbix and Request Tracker. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zabbix and Request Tracker

Zabbix Reviews

  1. Stan
    · Founder at SaaSHub ·
    Indispensable

    Zabbix has been part of my toolbox for quite some time. I can easily say it's an indispensable tool for me now.

    Managing a dozen servers without Zabbix would be unimaginable. I'm monitoring all of this: CPU, Memory, Hard-drives, website response times, downtime. The UI might be a bit "old school", but everything works flawlessly.

    With regards to hard-drive monitoring, I love the machine learning option that allows you to "predict" the number of days before running out of space. That's quite helpful, as I've got some of my servers down due to running out of space multiple times in the past (before I was using Zabbix).

    👍 Pros:    Open-source|It can monitor everything
    👎 Cons:    The ui is a bit unintuitive in some cases
Self Hosting Like Its 2025
If you’re looking for straightforward monitoring and the thought of setting up a full Zabbix or Grafana stack seems daunting, this software is a real lifesaver. With just one deployment, you can monitor your services and receive notifications through a wide variety of channels including…
Source: kiranet.org
11 Best Nagios Alternatives (Free & Open Source) in 2024
Unlimited scaling: Zabbix is a flexible software that lets you monitor anything you want. It is highly scalable as it helps you manage both multi-tenant enterprise environments and your home.
Source: www.guru99.com
The Best Nagios Alternatives for Server, Application and Network Monitoring
Zabbix is a very strong competitor to Nagios and its development is very encouraging. Zabbix is completely free to use, which makes it a competitor to Nagios Core. Zabbix beats Nagios in the free monitoring market because it has a good frontend, which Nagios Core lacks and it also provides NetFlow monitoring, which isn’t present in Nagios Core – that is a separate paid...
Source: www.websentra.com
The 10 Best Nagios Alternatives in 2024 (Paid and Open-source)
Zabbix, a widely adopted open-source monitoring tool, offers a range of practical features. It allows you to monitor various aspects of your system, including transactions, application performance, and real browser monitoring. With ready-to-use templates for different servers and operating systems, Zabbix simplifies the monitoring process.
Source: betterstack.com
Top 11 Grafana Alternatives & Competitors [2024]
Zabbix offers a unified view of the entire IT infrastructure through its user-friendly web-based interface. It delivers potent visualization capabilities through customizable dashboards, complemented by robust alerting mechanisms and comprehensive support for alert escalations.
Source: signoz.io

Request Tracker Reviews

We have no reviews of Request Tracker yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Request Tracker should be more popular than Zabbix. It has been mentiond 22 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zabbix mentions (5)

  • Learning Resources
    Official Zabbix trainings, documentation on zabbix.com ? Source: over 2 years ago
  • zabbix installation
    Hallo, do you know a howto to install zabbix on an ubuntu 20.04 ? I tried the manuals from zabbix.com for MySQL Apache but it didn't work. Source: about 3 years ago
  • How I am getting experience as a linux admistrator (Follow Up)
    He suggested that I indeed should set up a home-lab. To be specific he said that I should create a minimal install of Centos 8 and install zabbix server on it (https://zabbix.com) and monitor a whole bunch of other VMs, services and stuff.. He said that I should set up a variety of VMs and also maybe host a website on one of them. And then if I was able to do that, I could help to share a load of zabbix related... Source: about 3 years ago
  • Ubuntu Impish 21.10 / Zabbix 6.0 LTS
    This is a fresh 21.10 install, using the install repo as detailed on the zabbix.com download page. Source: about 3 years ago
  • One dev conference speaker's family member died, need your help to fill the speaking slot on Nov 27/28
    Well, if you can't find anyone, I am more than happy to fill the slot with something regarding Zabbix - just let me know ;). Source: over 3 years ago

Request Tracker mentions (22)

  • I don't want to fill out your contact form
    > Hook up a shared mailbox, collaborative inbox, or one of the many off-the-shelf customer service solutions like Zendesk, Zoho Desk, Freshdesk, Zammad, osTicket, or FreeScout to your email. This list is missing the classic, and still excellent, Request Tracker. https://bestpractical.com/request-tracker https://github.com/bestpractical/rt (I have no affiliation,... - Source: Hacker News / about 1 year ago
  • Ask HN: Helpdesk/ticketing software for small SaaS company
    At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in. The web page would add customer details when signed in so the CS staff didn't have to look as much stuff up to answer the question. They have cloud-hosted plans though I have no... - Source: Hacker News / over 1 year ago
  • Shelf – open-source asset management software
    Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have not used it in at least 5 years. https://bestpractical.com/request-tracker. - Source: Hacker News / almost 2 years ago
  • Ticketing Systems
    I have had good luck with RT Https://bestpractical.com/request-tracker It was a good mix of customizable and supported. Source: almost 2 years ago
  • Open source employee management and help ticket system?
    We used this several versions back. We just outgrew it. https://bestpractical.com/request-tracker. Source: almost 2 years ago
View more

What are some alternatives?

When comparing Zabbix and Request Tracker, you can also consider the following products

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

osTicket - osTicket is a widely-used open source support ticket system.

Dynatrace - Cloud-based quality testing, performance monitoring and analytics for mobile apps and websites. Get started with Keynote today!

Zammad - The Zammad - Help Desk and Ticket System - Community Page

Nagios - Complete monitoring and alerting for servers, switches, applications, and services

JitBit Helpdesk - JitBit is a web-based help desk and ticketing software solution

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