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Datadog VS Request Tracker

Compare Datadog VS Request Tracker and see what are their differences

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Datadog logo Datadog

See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

Request Tracker logo Request Tracker

open-source enterprise grade issue and ticket tracking system
  • Datadog Landing page
    Landing page //
    2023-10-05

Datadog is a monitoring and analytics platform for cloud-scale application infrastructure. Combining metrics from servers, databases, and applications, Datadog delivers sophisticated, actionable alerts, and provides real-time visibility of your entire infrastructure. Datadog includes 100+ vendor-supported, prebuilt integrations and monitors hundreds of thousands of hosts.

  • Request Tracker Landing page
    Landing page //
    2023-07-30

Datadog features and specs

  • Comprehensive Monitoring
    Datadog offers a wide range of monitoring capabilities including infrastructure, application performance, log management, and user experience monitoring. This provides a unified view across the entire tech stack.
  • Integration Ecosystem
    With over 400 integrations available, Datadog can easily connect with virtually any service, application, and technology stack, making it highly versatile.
  • Scalability
    Datadog is designed to scale from small startups to large enterprises, providing functionalities that cater to varied sizes and complexities of operations.
  • Real-Time Data
    The platform provides real-time data and analytics, which is crucial for diagnosing and troubleshooting issues as they arise.
  • Alerting and Notifications
    Advanced alerting and notification features allow users to set up custom alerts based on metrics, enabling proactive problem resolution.
  • User-Friendly Interface
    The user interface is intuitive and easy to navigate, even for those who are not particularly technical, making it accessible to a broader range of users.
  • Security Features
    Datadog includes various security features such as compliance tracking, threat detection, and anomaly detection, enhancing overall security posture.

Possible disadvantages of Datadog

  • Cost
    Datadog can become quite expensive, especially as the volume of monitored data and the number of integrations increases. This can be a limiting factor for smaller businesses.
  • Complexity
    With its extensive feature set, Datadog can be overwhelming for new users, requiring a steep learning curve to master all functionalities.
  • Data Retention
    The default data retention period is often shorter than what some organizations require, leading to additional costs for longer retention.
  • Performance Overhead
    The extensive data collection and monitoring capabilities can add performance overhead to the monitored systems, potentially impacting their performance.
  • Customization Limitations
    While Datadog provides extensive dashboards and visualizations, some users find the customization options to be limited compared to other monitoring solutions.
  • Support
    Some users have reported that the customer support can be slow or insufficient at times, which could be a downside when facing critical issues.

Request Tracker features and specs

  • Open Source
    Request Tracker (RT) is open-source, allowing users to customize and adapt the system to fit their unique needs without licensing costs.
  • Extensive Features
    RT offers a comprehensive set of features that support ticketing, workflow automation, and reporting, which cater to various business processes and industries.
  • Scalability
    RT is scalable and can handle a large volume of tickets, making it suitable for both small businesses and large enterprises.
  • Customizable
    Users can tailor the interface and workflows to their specific requirements, offering flexibility in how the software is utilized.
  • Strong Community Support
    Being open source has allowed RT to foster a strong community that contributes plugins, extensions, and support to improve user experience.

Possible disadvantages of Request Tracker

  • Complex Setup
    The initial setup and configuration of RT can be complex and time-consuming, potentially requiring technical expertise to get it working optimally.
  • User Interface
    Compared to some modern ticketing systems, RT's user interface can feel dated and less intuitive for new users.
  • Steep Learning Curve
    RT's extensive features come with a learning curve, which may require additional training and time for users to become proficient.
  • Limited Native Integrations
    While RT supports integrations, the number of out-of-the-box native integrations with other software may be limited compared to some competitors.
  • Maintenance Responsibility
    As an open-source solution, the responsibility of software updates, security, and maintenance falls on the user or organization, which might be challenging without dedicated IT resources.

Datadog videos

+ Add

Datadog Review & Walkthrough

More videos:

  • Review - DataDog: What it is and where its going
  • Review - Datadog: 2-Minute Tour

Request Tracker videos

+ Add

Introduction to Request Tracker (RT)

More videos:

  • Review - Deploying Request Tracker

Category Popularity

0-100% (relative to Datadog and Request Tracker)

Datadog

Request Tracker

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100
Log Management
100 100%
Log Management
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Datadog and Request Tracker. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Datadog and Request Tracker

Datadog Reviews

The 10 Best Nagios Alternatives in 2024 (Paid and Open-source)
10 Best Datadog Alternatives to Consider in 2023 Datadog is one of the most potent and versatile players on the market, but they have their fair share of downsides. The monitoring and observability space is quite competitive, so we will discuss 10 of the best Datadog alternatives and compare their pros and cons to determine which is better suited for your needs.
Source: betterstack.com
Top 10 Grafana Alternatives in 2024
While all Grafana alternatives do not offer pricing transparency, go for a flexible pricing structure that fits your budget. Tools like Datadog offer pricing based on data volume or monitoring scope, while Middleware offers a flexible pay-as-you-go pricing structure.
Source: middleware.io
Top 11 Grafana Alternatives & Competitors [2024]
Open Source vs. Proprietary: Determine whether an open-source solution like SigNoz or a proprietary one like Datadog better aligns with your requirements and budget. Open-source tools often offer more customization and community support, while proprietary tools may provide more comprehensive out-of-the-box features and dedicated customer service. At SigNoz, we offer both...
Source: signoz.io
10 Best Grafana Alternatives [2023 Comparison]
Datadog is a massive tool that offers a lot of features and solutions, including log management. But before we dive too deep, please note that Datadog is expensive. It absolutely is not for anyone other than large-budgeted corporations. Just take a look at what people are saying on X.
Source: sematext.com
5 Best DevSecOps Tools in 2023
There are many platforms that can be utilized for monitoring and alerting. Some examples are New Relic, Datadog, AWS CloudWatch, Sentry, Dynatrace, and others. Again, these providers each have pros and cons related to pricing, offering, ad vendor lock-in. So research the options to see what may possibly be best for a given situation.
Source: devopsauthority.tech

Request Tracker Reviews

We have no reviews of Request Tracker yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Request Tracker should be more popular than Datadog. It has been mentiond 22 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Datadog mentions (5)

  • Send the logs of your Shuttle-powered backend to Datadog
    Ideally, if we had access to the underlying infrastructure, we could probably install the Datadog Agent and configure it to send our logs directly to Datadog, or even use AWS Lambda functions or Azure Event Hub + Azure Functions in case we were facing some specific cloud scenarios. - Source: dev.to / over 1 year ago
  • I wanted a self hosted alternative to Atlassian status page so I build my own application !
    Currently supported : Datadog, Jenkins, DNS, HTTP. Source: over 2 years ago
  • Datadog on Kubernetes: Avoiding Common Pitfalls
    Datadog is a powerful monitoring and security platform that gives you visibility into end-to-end traces, application metrics, logs, and infrastructure. While Datadog has great documentation on their Kubernetes integration, we've observed that there's some missed nuance that leads to common pitfalls. - Source: dev.to / almost 4 years ago
  • Post-DockerCon spam
    .. Is to see you email address being silently distributed to every single company that I've watched a talk from. And now suddenly get several promotional spam emails per day from some 4-5 different domains like instana.com, datadoghq.com, snyk.io, cockroachlabs.com (some of them send even multiple emails per day!). Source: almost 4 years ago
  • Never write a UserService again
    We're commonly doing this with logging, using services such as Loggly or DataDog. We're using managed databases, be it on AWS, Heroku or database-vendor-specific solutions. We're storing binaries on S3. Externalising user authentication and authorization might be a good candidate as well. - Source: dev.to / about 4 years ago

Request Tracker mentions (22)

  • I don't want to fill out your contact form
    > Hook up a shared mailbox, collaborative inbox, or one of the many off-the-shelf customer service solutions like Zendesk, Zoho Desk, Freshdesk, Zammad, osTicket, or FreeScout to your email. This list is missing the classic, and still excellent, Request Tracker. https://bestpractical.com/request-tracker https://github.com/bestpractical/rt (I have no affiliation,... - Source: Hacker News / about 1 year ago
  • Ask HN: Helpdesk/ticketing software for small SaaS company
    At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in. The web page would add customer details when signed in so the CS staff didn't have to look as much stuff up to answer the question. They have cloud-hosted plans though I have no... - Source: Hacker News / over 1 year ago
  • Shelf – open-source asset management software
    Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have not used it in at least 5 years. https://bestpractical.com/request-tracker. - Source: Hacker News / almost 2 years ago
  • Ticketing Systems
    I have had good luck with RT Https://bestpractical.com/request-tracker It was a good mix of customizable and supported. Source: almost 2 years ago
  • Open source employee management and help ticket system?
    We used this several versions back. We just outgrew it. https://bestpractical.com/request-tracker. Source: almost 2 years ago
View more

What are some alternatives?

When comparing Datadog and Request Tracker, you can also consider the following products

Zabbix - Track, record, alert and visualize performance and availability of IT resources

osTicket - osTicket is a widely-used open source support ticket system.

Dynatrace - Cloud-based quality testing, performance monitoring and analytics for mobile apps and websites. Get started with Keynote today!

Zammad - The Zammad - Help Desk and Ticket System - Community Page

NewRelic - New Relic is a Software Analytics company that makes sense of billions of metrics across millions of apps. We help the people who build modern software understand the stories their data is trying to tell them.

JitBit Helpdesk - JitBit is a web-based help desk and ticketing software solution

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