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xSellco Helpdesk VS osTicket

Compare xSellco Helpdesk VS osTicket and see what are their differences

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xSellco Helpdesk logo xSellco Helpdesk

The only purpose built e‑commerce help desk

osTicket logo osTicket

osTicket is a widely-used open source support ticket system.
  • xSellco Helpdesk Landing page
    Landing page //
    2022-12-21
  • osTicket Landing page
    Landing page //
    2023-04-21

Pricing page: https://osticket.com/editions/

xSellco Helpdesk videos

No xSellco Helpdesk videos yet. You could help us improve this page by suggesting one.

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osTicket videos

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What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

Category Popularity

0-100% (relative to xSellco Helpdesk and osTicket)

xSellco Helpdesk

osTicket

Customer Support
3 3%
Customer Support
97% 97
Customer Service
6 6%
Customer Service
94% 94
Help Desk
4 4%
Help Desk
96% 96
Live Chat
11 11%
Live Chat
89% 89

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare xSellco Helpdesk and osTicket

xSellco Helpdesk Reviews

We have no reviews of xSellco Helpdesk yet.
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osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

Social recommendations and mentions

Based on our record, osTicket seems to be more popular. It has been mentiond 38 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

xSellco Helpdesk mentions (0)

We have not tracked any mentions of xSellco Helpdesk yet. Tracking of xSellco Helpdesk recommendations started around Mar 2021.

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 8 months ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 10 months ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: 11 months ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: 12 months ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: 12 months ago
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What are some alternatives?

When comparing xSellco Helpdesk and osTicket, you can also consider the following products

Scopedesk - Customer support ticketing management solution

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

JitBit Helpdesk - JitBit is a web-based help desk and ticketing software solution

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

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