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Workplace by Facebook VS Vision Helpdesk

Compare Workplace by Facebook VS Vision Helpdesk and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Workplace by Facebook logo Workplace by Facebook

Connect everyone in your company and turn ideas into action.

Vision Helpdesk logo Vision Helpdesk

Help Desk Software, Multi-Company Help Desk, ITSM Service Desk & Live Chat Software
  • Workplace by Facebook Landing page
    Landing page //
    2023-02-09
  • Vision Helpdesk Landing page
    Landing page //
    2022-12-25

Vision Helpdesk was established in 2005 and it offers four Customer Service tools. 1) Help Desk Software 2) Satellite / Multi-Company Help Desk 3) ITIL/ ITSM Service Desk Software (PINKVerify Certified) 4) Multi-Company Live Chat Software

Vision Helpdesk's all products are available in both SaaS and On-Premises versions. Trusted by 20000+ Customers across the globe.

Workplace by Facebook

Website
workplace.com
Pricing URL
Official Workplace by Facebook Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

Vision Helpdesk

Website
visionhelpdesk.com
Pricing URL
Official Vision Helpdesk Pricing
$ Details
freemium $8.0 / Monthly (Per Staff Billed Annually)
Platforms
Web Windows Android iOS Linux Cloud Browser
Release Date
2007 January
Edit details

Workplace by Facebook features and specs

No features have been listed yet.

Vision Helpdesk features and specs

  • Incident Management: Yes
  • Problem Management: Yes
  • Change management: Yes
  • Contractor Management: Yes
  • Supplier Management: Yes
  • Client Management: Yes
  • Staff Management: Yes
  • Automated workflow: Yes
  • Task management: Yes
  • Release Management: Yes
  • Virtual Agent: Yes
  • Live Chat: Yes
  • Social Media Integrations: Yes
  • Api and Integrations: Yes
  • PINKVerify Certified: Yes
  • SaaS & On-Premises: Yes
  • Ticket Billing: Yes
  • Knowledge Management: Yes
  • Forums: Yes
  • Customer portal: Yes
  • Email Parsing: Yes
  • Automation: Yes
  • Workflow Management: Yes
  • Round Robin: Yes

Workplace by Facebook videos

+ Add

Workplace by Facebook - Quick Review (interesting features, pricing)

Vision Helpdesk videos

+ Add

Vision Helpdesk: Customer Service Software

More videos:

  • Demo - Satellite / Multi Company Help Desk Software by Vision Helpdesk
  • Demo - Live Chat Software

Category Popularity

0-100% (relative to Workplace by Facebook and Vision Helpdesk)

Workplace by Facebook

Vision Helpdesk

Project Management
100 100%
Project Management
0% 0
Help Desk
0 0%
Help Desk
100% 100
Communication
100 100%
Communication
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

Share your experience with using Workplace by Facebook and Vision Helpdesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Workplace by Facebook and Vision Helpdesk

Workplace by Facebook Reviews

Top 11+ Slack Competitors to look out for in 2020
Facebook Workplace is known for its easy accessibility. The similar and straightforward interface makes even the novice user an expert. All the features are streamlined in a way it takes no genius to understand how things work.
Source: www.troopmessenger.com

Vision Helpdesk Reviews

Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Specifically, the Help Desk Software module focuses on ticket management and centralizing customer data like conversations, calls, chats, emails and social media posts. On the other hand, the Satellite Desk module is designed for corporations with several brands or products. It allows for individual portals for each brand but organized under a centralized place. Lastly, the...
Source: financesonline.com

Social recommendations and mentions

Vision Helpdesk might be a bit more popular than Workplace by Facebook. We know about 1 link to it since March 2021 and only 1 link to Workplace by Facebook. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Workplace by Facebook mentions (1)

Vision Helpdesk mentions (1)

  • Amazon and Ebay helpdesk software?
    Have you tried contacting visionhelpdesk.com we are using them for many years now support and integration help is good from there team, cost is also quit reasonable compared to freshdesk/zendesk. Source: over 2 years ago

What are some alternatives?

When comparing Workplace by Facebook and Vision Helpdesk, you can also consider the following products

Slack - A messaging app for teams who see through the Earth!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Communifire - Enterprise Social Collaboration Software

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Microsoft Teams - Microsoft Teams provides the enterprise-level security, compliance and management features you expect from Office 365, including broad support for compliance standards, and eDiscovery and legal hold for channels, chats, and files.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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