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Whatfix VS Planhat

Compare Whatfix VS Planhat and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Whatfix logo Whatfix

Whatfix Enterprise: Enhancing self-service capability of any web product

Planhat logo Planhat

Customer success has changed. Meet the modern Customer Platform!
  • Whatfix Landing page
    Landing page //
    2023-06-14
  • Planhat Landing page
    Landing page //
    2023-08-24

Planhat is a customer platform built to give insights, manage workflow and drive customer experience. Planhat is helping hundreds of modern technology companies worldwide center their business around their customers in order to maximize customer success and customer lifetime value.

Built for everyone from the CSM to the C-Suite, the platform allows you to unify your customer data, to set goals and ideal outcomes, and to enhance the customer journey with features like playbooks, automation and collaboration.

The company was founded in Stockholm, Sweden in 2014 and has a team of 100+ people across Europe, North America, South America, and APAC. Read more at www.planhat.com.

Whatfix videos

+ Add

Whatfix-Product-Led-Growth-Review

More videos:

  • Demo - whatfix Product Demo @ UnPluggd 7
  • Review - Why Whatfix ?

Planhat videos

+ Add

Webinar: Customer Success Lifecycle Journey Maps | Planhat

Category Popularity

0-100% (relative to Whatfix and Planhat)

Whatfix

Planhat

User Engagement
100 100%
User Engagement
0% 0
Customer Success
0 0%
Customer Success
100% 100
User Onboarding And Engagement
100 100%
User Onboarding And Engagement
0% 0
Customer Experience Management
0 0%
Customer Experience Management
100% 100

User comments

Share your experience with using Whatfix and Planhat. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Whatfix and Planhat

Whatfix Reviews

The 7 Best WalkMe Alternatives in 2023
Whatfix is a versatile onboarding platform that brings personalized user flows, contextual help, and seamless integration with CRM and LMS platforms to the table. If you're after a solution that can easily fit into your existing tech stack, Whatfix is definitely worth checking out.
Source: helpjuice.com
We’ve Tried 5 WalkMe Alternatives (Here’s Our Feedback)
Whatfix doesn’t support A/B testing like Userpilot, but you can track your analytics. The only advantage of Pendo over Whatfix, is that in Whatfix you need to integrate your Google Analytics account if you want to track data, while Pendo doesn’t requires that.
Source: userpilot.com
Appcues Alternatives and Competitors
Cons: Creating the onboarding content can be done without coding yet you still required to know CSS knowledge for customization. On top of that installation is going to be much harder because Whatfix is an on-premise tool. In order to start gathering data, you are going to need some google analytics integration and their integration process is bit complex.
Source: blog.userguiding.com

Planhat Reviews

We have no reviews of Planhat yet.
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Social recommendations and mentions

Based on our record, Whatfix seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Whatfix mentions (3)

  • Too many customers to handle
    To facilitate these changes, we invested in various CS tools such as- Whatfix for in-app communication- Confluence for knowledge base management- Intercom for customer ticket handling- ZapScale for customer health management and customer visibility- and Slackfor streamlined interactions. Source: about 1 year ago
  • Learn & bypass Content Security Policy using HTTP Response Header
    Many SaaS products, such as A/B testing tools (e.g. Adobe Target, Optimizely, and AbTasty), recommendation engines (e.g. Outbrain), and customer feedback & onboarding tools (e.g. Whatfix, Appcues), among others, alter the user experience on websites. If you are from a SaaS Company and your Javascript tag is installed on external websites, keep reading! - Source: dev.to / over 1 year ago
  • Onboarding new Salesforce Users / Lightning Users
    You can check out Whatfix (https://whatfix.com/). Source: about 2 years ago

Planhat mentions (0)

We have not tracked any mentions of Planhat yet. Tracking of Planhat recommendations started around Mar 2021.

What are some alternatives?

When comparing Whatfix and Planhat, you can also consider the following products

WalkMe - WalkMe is a game-changing platform that instantly simplifies the online user experience.

Churnzero - ChurnZero is the Customer Success Platform built for growing SaaS and subscription businesses.

UserGuiding - Create in-app experiences with the most straightforward product adoption platform — quick implementation, lasting user engagement.

Totango - Totango is a Customer Success Software Platform

Appcues - Improve user onboarding, feature activation & more — no code required! Stop waiting on dev and start increasing customer engagement today. Try it for free.

Gainsight - Customer Success for the New Enterprise

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