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Wannadocs VS Zendesk Support

Compare Wannadocs VS Zendesk Support and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Wannadocs logo Wannadocs

Wannadocs is a Knowledge Base management system. We can help you build an internal knowledge base for your team and hosted product docs for your customers, all within the same awesome UI. Start to increase user satisfaction today!

Zendesk Support logo Zendesk Support

Social Customer Support and Help Desk and Ticketing
  • Wannadocs Landing page
    Landing page //
    2021-11-15

Build a stunning, easy-to-manage product docs To create a high-quality knowledge base, you need to focus on creating content, we make a lot of efforts to save you from technical details and give you access to the best solutions in supporting your customers.

Knowledge Base Portal The Portal is a knowledge management system for content producers. It's the heart of the Wannadocs that is available only for knowledge base owners and editors. Here you will create and edit articles, see Analytics, manage Project settings and Team.

  1. Content Nesting: Articles and categories can be deeply nested. Try drag and drop it!

  2. Rich Embeds: Figma, Airtable, Codepen, Github, Typeform, YouTube, Vimeo.

  3. Content Importing Import content directly from Notion, Google Docs, Github Wiki.

See all Portal features ✨

Knowledge Base Website The Website is a knowledge base that is available for content consumers. It's a result of your content creation. Fast and robust, mobile-friendly, and SEO-optimized application. Here your customers or colleagues will get your Knowledge Base.

  1. Fast Loading: Content compressed and cached. High Google PageSpeed results!

  2. Popular Translations: English, Russian, German, French, Spanish, Portuguese, and Ukrainian.

  3. Content Delivery Network: Uploaded images stored in the CDN that allows getting articles faster.

See all Website features ✨

Not present

Wannadocs

Website
wannadocs.com
Pricing URL
Official Wannadocs Pricing
$ Details
paid Free Trial $10.0 / Monthly (Unlimited views, Multi-languages, 100 articles, 1 GB storage)
Platforms
Browser Web
Release Date
2020 October
Edit details

Zendesk Support

Website
zendesk.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

Wannadocs features and specs

  • Editor: Yes
  • Markdown: Yes
  • Export to PDF: Yes
  • SEO Optimized Content: Yes
  • Analytics: Yes
  • SSL Certificates: Yes
  • Integrations: Intercom, Chatra, etc
  • Cloud-based: Yes
  • Self Hosted: Yes
  • Branding: Logo, Favicon, theme color management
  • Team Management: Owner or Editor roles
  • Multiple Languages: English, Russian, Ukrainian, German, French, Spanish, Portuguese
  • Variations Management: Yes
  • Embeds: Figma, Airtable, Codepen, Github, Typeform, YouTube, Vimeo, etc
  • Drag & Drop Interface: Yes
  • Hotkeys: Yes
  • Importing: Notion, Google Docs, Github Wiki
  • Custom Domain: Yes
  • Custom CSS: Yes
  • Custom JS: Yes
  • CDN Delivery: Yes
  • Mobile first: Yes
  • Responsive Design: Yes
  • Search Functionality: Yes
  • Robots.txt: Yes
  • Sitemap.xml: Yes

Zendesk Support features and specs

No features have been listed yet.

Wannadocs videos

+ Add

How to create a new project in Wannadocs?

More videos:

  • Demo - Wannadocs Demo

Zendesk Support videos

+ Add

Introduction to Zendesk Support (for beginners)

Category Popularity

0-100% (relative to Wannadocs and Zendesk Support)

Wannadocs

Zendesk Support

Knowledge Base
100 100%
Knowledge Base
0% 0
Customer Support
3 3%
Customer Support
97% 97
Documentation
100 100%
Documentation
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Wannadocs and Zendesk Support

Wannadocs Reviews

We have no reviews of Wannadocs yet.
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Zendesk Support Reviews

The Best Help Desk Software in 2020
Zendesk offers a variety of help desk solutions, but some of them can be broken out into individual packages. For example, the Zendesk Support option gives support teams custom ticketing fields, mobile and web interfaces, SLA management, and multilingual support. Essentially, a ticketing system. In order to add live chat and messaging, you need to also subscribe to Zendesk...
Source: www.jitbit.com
Best helpdesk software of 2020: for ticketing and support
Zendesk Support is a software package that provides organization to put a variety of customer support interactions in one accessible database. It has the features for an efficient workflow, including web widgets, the ability to search a customer’s history, and predefined ticket responses. Another standout feature is integrated surveys for customer satisfaction ratings,...
Source: www.techradar.com
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Next up, we have Zendesk Support. This is a popular help desk app, and it’s used by major companies such as Uber, Squarespace, Fossil, and Vimeo. The big selling point is better integration with your other departments. When you combine it with the other tools provided by Zendesk, you can focus more on customer experience rather than just ticket support. That being said, even...
Source: www.ltvplus.com

What are some alternatives?

When comparing Wannadocs and Zendesk Support, you can also consider the following products

HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

HelpJuice - Helpjuice is easy-to-use knowledge base software that guarantees. 50% less support emails and happier customers.

Zoho Desk - Industry's first context-aware Helpdesk Software

HelpSite - HelpSite is a simple service to help your setup the perfect support centre or help site.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

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