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VoiceBase VS NICE inContact

Compare VoiceBase VS NICE inContact and see what are their differences

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VoiceBase logo VoiceBase

VoiceBase provides simple APIs for automatic speech-to-text, speech analytics and predictive insights, powering intelligence every business

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • VoiceBase Landing page
    Landing page //
    2023-03-12
  • NICE inContact Landing page
    Landing page //
    2023-10-04

VoiceBase videos

+ Add

VoiceBase AI-Powered Voice Analytics

More videos:

  • Review - Introduction To Voicebase
  • Review - Voicebase: analizzare file vocali

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to VoiceBase and NICE inContact)

VoiceBase

NICE inContact

Transcription
100 100%
Transcription
0% 0
Communication
0 0%
Communication
100% 100
Speech Recognition And Processing
100 100%
Speech Recognition And Processing
0% 0
Enterprise Communication
0 0%
Enterprise Communication
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare VoiceBase and NICE inContact

VoiceBase Reviews

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NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing VoiceBase and NICE inContact, you can also consider the following products

Deepgram - Search engine for speech

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Yack.net - Recorded and transcribed calls for team collaboration

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Speechmatics - The most accurate and inclusive speech-to-text API ever released.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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