Software Alternatives & Reviews

NICE inContact VS Deepgram

Compare NICE inContact VS Deepgram and see what are their differences

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

Deepgram logo Deepgram

Search engine for speech
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • Deepgram Landing page
    Landing page //
    2023-04-17

NICE inContact videos

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Deepgram videos

Deepgram CEO Scott Stephenson | Machine Meets World

More videos:

  • Review - Deepgram Brain Speech-to-Text Editor

Category Popularity

0-100% (relative to NICE inContact and Deepgram)
Communication
100 100%
0% 0
Transcription
0 0%
100% 100
Enterprise Communication
100 100%
0% 0
Speech Recognition And Processing

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and Deepgram

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.

Deepgram Reviews

  1. Fast

    It's fast - but for an API, not the fastest speech-to-text. For a long while I hadn't done research and trusted them. Then tried Whisper and Picovoice. On-device latency is nothing comparable with cloud APIs. If latency is important go with Whisper or Picovoice. If customization is also important go with Picovoice.

    don't get me wrong it's still faster than amazon, Microsoft or Assemblyai

    👍 Pros:    Fast|Fast sales|A free demo|Supports multiple languages
    👎 Cons:    Slow support for free customers|Limited free version

Social recommendations and mentions

Based on our record, Deepgram seems to be more popular. It has been mentiond 27 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

NICE inContact mentions (0)

We have not tracked any mentions of NICE inContact yet. Tracking of NICE inContact recommendations started around Mar 2021.

Deepgram mentions (27)

  • Building a Live Proctoring System to Detect Multiple Speakers
    Lastly, we will be using Deepgram Audio Diarization APIs to get speaker details from a sample audio clip. - Source: dev.to / 5 months ago
  • How do I begin building AI tools for myself?
    There are other AI-powered APIs out there to consider, too. For example, Deepgram can be used to transcribe audio (better than Whisper, offered by OpenAI), ElevenLabs can be used to generate speech from text (including using custom voices, which OpenAI's TTS can't currently do), etc. Depending on what you're trying to make, a combination of these services may be what you need. In any case, Python is going to be... Source: 5 months ago
  • Use Langchain, Deepgram, and Mistral 7B to Build a Youtube Video Summarization App
    This guide delves deep into the world of YouTube video summarization, harnessing the power of cutting-edge technologies including Deepgram for superior audio transcription, Langchain for harvesting the power of the LLM, and Mistral 7B, a state-of-the-art and open-source LLM. - Source: dev.to / 6 months ago
  • Create a realtime closed captioning solution with Deepgram and Ably
    Historically it's been challenging to provide closed captioning for live experiences, be it a live interview, a sports game with commentary, or a livestream. But Deepgram's AI tooling has changed this, allowing users to easily convert realtime streams of audio into accurate transcripts. - Source: dev.to / 7 months ago
  • Introducing Daily's AI-powered Clinical Notes API
    To deliver the best possible output, we’ve tested a wide range of AI models and supporting tools. Today, we’re producing industry-leading clinical notes text by combining Deepgram’s highly capable transcription models, ScienceIO’s healthcare-specific AI for processing medical data, and the Microsoft Azure OpenAI GPT-4 large language model. We’ve worked closely with all three teams to bring this new capability to... - Source: dev.to / 8 months ago
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What are some alternatives?

When comparing NICE inContact and Deepgram, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Speechmatics - The most accurate and inclusive speech-to-text API ever released.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

AssemblyAI - Speech Recognition for Everyone and Everything.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Fraim - Fraim is a fully functional transcription service provider that allow the people to download the transcript services in the format that they require and even use the secure Fraim Channel to share the newly and searchable and interactive media with o…