Vocol is a one-stop voice collaboration platform designed to boost work efficiency by turning voice and data into actionable insights. Powered by advanced speech and Natural Language Processing technologies, Vocol enables users to tap into the power of AI to generate transcripts from audio/video recordings, complete with summaries, topic analyses, and multilingual translation capabilities. Vocol can also capture actionable tasks and decisions from the transcript and link each task back to the conversation's precise moment, enhancing clarity and decision-making. User can set priority for each task and use the automated reminders to keep team members on track.

Hello, SaaSHub Community 👋 We - Albert, Vlad, and I (Javier) - are thrilled to present Brainwave.

In Short: Brainwave is a customer service automation tool capable of resolving over 70% of your customers' inquiries. Our solution automates text-based responses and actions.

❌ Problem

Support demands can become overwhelming, especially for B2C/B2B SaaS, e-Commerce, Marketplace, and FinTech companies. You likely have an ever-growing number of support tickets, with your current bot, such as Intercom or Zendesk, only addressing 30% of issues after extensive training. This situation is time-consuming, costly, and often leads to customer frustration and dropouts.

✨ Our Solution

Our Automatic Answering Bot:

• Enhances your existing bot's efficiency by 2-3x, increasing containment to 70-90% by learning from your FAQs, website, and text training.
• Provides precise answers, ensuring customer satisfaction.
• More than a simple embeddings search into GPT. Our proprietary model automates and executes actions like collecting leads or scheduling meetings.

⚙️ How It Works

• We start with an initial call to understand your needs, supporting multiple languages and integrations. If you prefer, you can handle the configuration and reach out to us when needed.
• We present an automatability report with real backtest results using our bot and propose a tailored solution.
• We offer a 1-month pilot phase where we customize integrations and features specifically for your needs. You can relax, there's no engineering lift from your end.
• We proceed to an official rollout with our solution set, which will then become entirely self-served.

🙏 Our Ask

• If your team is swamped with support tickets (over 50 tickets daily with a minimum of 2 customer support agents), let us assist you by scheduling a call with us.
• If you know someone who could benefit from our solution, please connect us at javier@brainwave.so.

Thank you!