Software Alternatives & Reviews

Vision Helpdesk VS ServiceAide

Compare Vision Helpdesk VS ServiceAide and see what are their differences

Vision Helpdesk logo Vision Helpdesk

Help Desk Software, Multi-Company Help Desk, ITSM Service Desk & Live Chat Software

ServiceAide logo ServiceAide

ServiceAide provides cloud based Enterprise Service Management Solutions
  • Vision Helpdesk Landing page
    Landing page //
    2022-12-25

Vision Helpdesk was established in 2005 and it offers four Customer Service tools. 1) Help Desk Software 2) Satellite / Multi-Company Help Desk 3) ITIL/ ITSM Service Desk Software (PINKVerify Certified) 4) Multi-Company Live Chat Software

Vision Helpdesk's all products are available in both SaaS and On-Premises versions. Trusted by 20000+ Customers across the globe.

  • ServiceAide Landing page
    Landing page //
    2023-09-12

Provide better digital experiences. Automate processes from services to technical workflows and business processes with best-in-class enterprise service management solutions. Powered by AI.

Vision Helpdesk

$ Details
freemium $8.0 / Monthly (Per Staff Billed Annually)
Platforms
Web Windows Android iOS Linux Cloud Browser
Release Date
2007 January

Vision Helpdesk features and specs

  • Incident Management: Yes
  • Problem Management: Yes
  • Change management: Yes
  • Contractor Management: Yes
  • Supplier Management: Yes
  • Client Management: Yes
  • Staff Management: Yes
  • Automated workflow: Yes
  • Task management: Yes
  • Release Management: Yes
  • Virtual Agent: Yes
  • Live Chat: Yes
  • Social Media Integrations: Yes
  • Api and Integrations: Yes
  • PINKVerify Certified: Yes
  • SaaS & On-Premises: Yes
  • Ticket Billing: Yes
  • Knowledge Management: Yes
  • Forums: Yes
  • Customer portal: Yes
  • Email Parsing: Yes
  • Automation: Yes
  • Workflow Management: Yes
  • Round Robin: Yes

ServiceAide features and specs

No features have been listed yet.

Vision Helpdesk videos

Vision Helpdesk: Customer Service Software

More videos:

  • Demo - Satellite / Multi Company Help Desk Software by Vision Helpdesk
  • Demo - Live Chat Software

ServiceAide videos

ServiceAide, Inc on TALK BUSINESS 360 TV

More videos:

  • Review - ServiceAide Cloud Service Management Installing Asset Discovery Manager

Category Popularity

0-100% (relative to Vision Helpdesk and ServiceAide)
Help Desk
96 96%
4% 4
Customer Support
95 95%
5% 5
Help Desk And Ticketing
100 100%
0% 0
IT Service Management
0 0%
100% 100

Questions and Answers

As answered by people managing Vision Helpdesk and ServiceAide.

Why should a person choose your product over its competitors?

ServiceAide's answer:

Our Flexibility and dedication to our customers success. On top of retaining a full suite of enterprise functionality our price point will dramatically improve your ROI compared to other BlueChip service managment solutions.

What's the story behind your product?

ServiceAide's answer:

Founded with a focus on AI all the way back 2017!

Who are some of the biggest customers of your product?

ServiceAide's answer:

Florida Power and Light, GRU, Academy Bank, Henrico, Henny Penny

User comments

Share your experience with using Vision Helpdesk and ServiceAide. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Vision Helpdesk and ServiceAide

Vision Helpdesk Reviews

Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Specifically, the Help Desk Software module focuses on ticket management and centralizing customer data like conversations, calls, chats, emails and social media posts. On the other hand, the Satellite Desk module is designed for corporations with several brands or products. It allows for individual portals for each brand but organized under a centralized place. Lastly, the...

ServiceAide Reviews

We have no reviews of ServiceAide yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Vision Helpdesk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Vision Helpdesk mentions (1)

  • Amazon and Ebay helpdesk software?
    Have you tried contacting visionhelpdesk.com we are using them for many years now support and integration help is good from there team, cost is also quit reasonable compared to freshdesk/zendesk. Source: about 2 years ago

ServiceAide mentions (0)

We have not tracked any mentions of ServiceAide yet. Tracking of ServiceAide recommendations started around Mar 2021.

What are some alternatives?

When comparing Vision Helpdesk and ServiceAide, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Now Platform - Get native platform intelligence, so you can predict, prioritize, and proactively manage the work that matters most with the NOW Platform from ServiceNow.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support