Software Alternatives & Reviews

Vision Helpdesk VS Zabbix

Compare Vision Helpdesk VS Zabbix and see what are their differences

Vision Helpdesk logo Vision Helpdesk

Help Desk Software, Multi-Company Help Desk, ITSM Service Desk & Live Chat Software

Zabbix logo Zabbix

Track, record, alert and visualize performance and availability of IT resources
  • Vision Helpdesk Landing page
    Landing page //
    2022-12-25

Vision Helpdesk was established in 2005 and it offers four Customer Service tools. 1) Help Desk Software 2) Satellite / Multi-Company Help Desk 3) ITIL/ ITSM Service Desk Software (PINKVerify Certified) 4) Multi-Company Live Chat Software

Vision Helpdesk's all products are available in both SaaS and On-Premises versions. Trusted by 20000+ Customers across the globe.

  • Zabbix Landing page
    Landing page //
    2023-10-21

Vision Helpdesk

$ Details
freemium $8.0 / Monthly (Per Staff Billed Annually)
Platforms
Web Windows Android iOS Linux Cloud Browser
Release Date
2007 January

Zabbix

Website
zabbix.com
Pricing URL
-
$ Details
free
Platforms
-
Release Date
-

Vision Helpdesk features and specs

  • Incident Management: Yes
  • Problem Management: Yes
  • Change management: Yes
  • Contractor Management: Yes
  • Supplier Management: Yes
  • Client Management: Yes
  • Staff Management: Yes
  • Automated workflow: Yes
  • Task management: Yes
  • Release Management: Yes
  • Virtual Agent: Yes
  • Live Chat: Yes
  • Social Media Integrations: Yes
  • Api and Integrations: Yes
  • PINKVerify Certified: Yes
  • SaaS & On-Premises: Yes
  • Ticket Billing: Yes
  • Knowledge Management: Yes
  • Forums: Yes
  • Customer portal: Yes
  • Email Parsing: Yes
  • Automation: Yes
  • Workflow Management: Yes
  • Round Robin: Yes

Zabbix features and specs

No features have been listed yet.

Vision Helpdesk videos

Vision Helpdesk: Customer Service Software

More videos:

  • Demo - Satellite / Multi Company Help Desk Software by Vision Helpdesk
  • Demo - Live Chat Software

Zabbix videos

An overview of Zabbix 4.0 and how we are using it.

More videos:

  • Review - Zabbix Monitoring Solution - Overview
  • Review - ZABBIX Network Discovery For Dynamic Deployments

Category Popularity

0-100% (relative to Vision Helpdesk and Zabbix)
Help Desk
100 100%
0% 0
Monitoring Tools
0 0%
100% 100
Customer Support
100 100%
0% 0
Log Management
0 0%
100% 100

User comments

Share your experience with using Vision Helpdesk and Zabbix. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Vision Helpdesk and Zabbix

Vision Helpdesk Reviews

Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Specifically, the Help Desk Software module focuses on ticket management and centralizing customer data like conversations, calls, chats, emails and social media posts. On the other hand, the Satellite Desk module is designed for corporations with several brands or products. It allows for individual portals for each brand but organized under a centralized place. Lastly, the...

Zabbix Reviews

  1. Indispensable

    Zabbix has been part of my toolbox for quite some time. I can easily say it's an indispensable tool for me now.

    Managing a dozen servers without Zabbix would be unimaginable. I'm monitoring all of this: CPU, Memory, Hard-drives, website response times, downtime. The UI might be a bit "old school", but everything works flawlessly.

    With regards to hard-drive monitoring, I love the machine learning option that allows you to "predict" the number of days before running out of space. That's quite helpful, as I've got some of my servers down due to running out of space multiple times in the past (before I was using Zabbix).

    👍 Pros:    Open-source|It can monitor everything
    👎 Cons:    The ui is a bit unintuitive in some cases

Top 11 Grafana Alternatives & Competitors [2024]
Zabbix offers a unified view of the entire IT infrastructure through its user-friendly web-based interface. It delivers potent visualization capabilities through customizable dashboards, complemented by robust alerting mechanisms and comprehensive support for alert escalations.
Source: signoz.io
The Best Cacti Monitoring Alternatives
The tool works on a server-agent basis, meaning you have to install the Zabbix agent on a server to have it monitored by the Zabbix server. It also supports all of the most popular operating systems, including Windows, Linux, macOS, Free and Open BSD, Solaris, etc.
The Best Open Source Network Monitoring Tools in 2023
Description: Zabbix is an open source monitoring tool suite that includes network monitoring. The network monitoring capabilties of Zabbix includes performance metric analysis, such as bandwidth usage, packet loss, and CPU/memory utilization. It can also detect network node and connection health problems by checking for devices in critical condition. Zabbix can alert you...
Top 10 PRTG Alternatives for Monitoring Networks and IT Infrastructure
Just like Nagios XI, Zabbix is focused more on IT infrastructure monitoring (Windows servers, Linux machines, cloud servers etc), but can also monitor any possible performance metrics and incidents in your network.
10 Best Linux Monitoring Tools and Software to Improve Server Performance [2022 Comparison]
Zabbix offers out-of-the-box templates with pre-configured metrics, triggers, graphs, applications, screens, and rules that you can view and use on a central Zabbix server. It also allows you to configure triggers based on logical tests for monitored statistics (for example, if the load average is too high, per CPU, on a Linux server). Then you can define an action based on...
Source: sematext.com

Social recommendations and mentions

Based on our record, Zabbix should be more popular than Vision Helpdesk. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Vision Helpdesk mentions (1)

  • Amazon and Ebay helpdesk software?
    Have you tried contacting visionhelpdesk.com we are using them for many years now support and integration help is good from there team, cost is also quit reasonable compared to freshdesk/zendesk. Source: about 2 years ago

Zabbix mentions (5)

  • Learning Resources
    Official Zabbix trainings, documentation on zabbix.com ? Source: over 1 year ago
  • zabbix installation
    Hallo, do you know a howto to install zabbix on an ubuntu 20.04 ? I tried the manuals from zabbix.com for MySQL Apache but it didn't work. Source: almost 2 years ago
  • How I am getting experience as a linux admistrator (Follow Up)
    He suggested that I indeed should set up a home-lab. To be specific he said that I should create a minimal install of Centos 8 and install zabbix server on it (https://zabbix.com) and monitor a whole bunch of other VMs, services and stuff.. He said that I should set up a variety of VMs and also maybe host a website on one of them. And then if I was able to do that, I could help to share a load of zabbix related... Source: about 2 years ago
  • Ubuntu Impish 21.10 / Zabbix 6.0 LTS
    This is a fresh 21.10 install, using the install repo as detailed on the zabbix.com download page. Source: about 2 years ago
  • One dev conference speaker's family member died, need your help to fill the speaking slot on Nov 27/28
    Well, if you can't find anyone, I am more than happy to fill the slot with something regarding Zabbix - just let me know ;). Source: over 2 years ago

What are some alternatives?

When comparing Vision Helpdesk and Zabbix, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Nagios - Complete monitoring and alerting for servers, switches, applications, and services

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Dynatrace - Cloud-based quality testing, performance monitoring and analytics for mobile apps and websites. Get started with Keynote today!