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ViiBE.co VS Slack

Compare ViiBE.co VS Slack and see what are their differences

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ViiBE.co logo ViiBE.co

The web technology of video assistance and ticketing system designed for technical support and after-sales services.

Slack logo Slack

A messaging app for teams who see through the Earth!
  • ViiBE.co Landing page
    Landing page //
    2023-08-22

What is ViiBE?

ViiBE is the web technology of video assistance and ticketing system designed for technical support and after-sales services. ViiBE promises the best remote diagnosis thanks to live video streaming combined with AR and collaborative tools. ViiBE helps you optimise your customer experience and reduce on-site travels.

With ViiBE, you can optimise First Contact Resolution up to 25%, NPS over 40%, and reduce Tech dispatch by 20%.

In one click and without download, you have access to the communication interface. Here an expert can send a link to the person in need of assistance to start the call. In one click, this person will have access to a ViiBE video communication with the expert. They can then use various collaborative tools to diagnose and solve the problem.

When the communication ends, all parties are asked to give their opinions about the quality of the call. This exit ticket helps track KPIs such as NPS, FCR, and customer satisfaction. Each communication creates a new ticket, and if a situation requires multiple calls to resolve the issue, all of the calls relevant to the situation will be located in the same ticket.

  • Slack Landing page
    Landing page //
    2023-07-18

ViiBE.co features and specs

  • Snapshot: Yes
  • Live Chat & In-App-Messaging: Yes
  • Screen sharing: yes
  • White Labeling: YES
  • Call Forward: Yes
  • QR Code Implementation: Yes
  • Knowledge Management: Yes
  • Real time collaboration: Yes
  • Easy to Set-up and use: Yes
  • Secure & Scalable: Yes
  • User And Group Management: Yes

Slack features and specs

No features have been listed yet.

ViiBE.co videos

+ Add

Optimize technical support and after-sales services with ViiBE

Slack videos

+ Add

Review: How & Why We Use Slack At Our Office

More videos:

  • Review - What is Slack?
  • Tutorial - Slack App Tutorial: How & Why We Use SLACK For Our Remote Team

Category Popularity

0-100% (relative to ViiBE.co and Slack)

ViiBE.co

Slack

Customer Support
100 100%
Customer Support
0% 0
Communication
0 0%
Communication
100% 100
Remote Support
100 100%
Remote Support
0% 0
Project Management
0 0%
Project Management
100% 100

User comments

Share your experience with using ViiBE.co and Slack. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ViiBE.co and Slack

ViiBE.co Reviews

We have no reviews of ViiBE.co yet.
Be the first one to post

Slack Reviews

  1. Best app for getting in touch with my colleagues

    Slack is best platform to be used for professional purposes. It helps me keep my professional and personal life separate.

    🏁 Competitors: Microsoft Teams
    👍 Pros:    Bulk messaging
    👎 Cons:    Sometimes the download is slow
  2. Best tool for messaging to business.

    Slack helps business to get their teams in touch with each other. The interface is very user friendly and easy to use.

    🏁 Competitors: Microsoft Teams
    👍 Pros:    Easy to use|User friendly interface
    👎 Cons:    Costly
  3. great tool for teamwork

    i have been using slack for my work and it is truly amazing. provides great effeciency and helps to manage a large number of team and stay connected throughout. reccomended for businesses with big teams

    👍 Pros:    High quality|User-friendly|Good support
    👎 Cons:    Notifications|Notification and alert
20 Telegram Alternatives to Chat With in 2024
Slack works more like a forum than Teams does – falling somewhere in between a forum and a chat software. It lets you organize discussions into different channels, as well as by thread. You can invite others into a thread by @mentioning them, and it lets you add lots of different types of content. Slack works really well for 1:1 audio meetings, “huddles,” that give you the...
Source: www.mightynetworks.com
Why we switched to Mattermost
Now, obviously core messaging functionality is critical. Mattermost is great there, but so is Slack. In fact, Slack features like third-party integrations and threaded messaging were missed greatly (thank you, Mattermost, for recently adding threaded messaging). So the relative parity between the solutions from a ‘speeds and feeds’ perspective was table stakes, but we...
Source: netfoundry.io
Microsoft Teams Vs Clariti: Which one should you choose?
The main reason behind the sudden rise of Teams is it is being offered at no added cost to Office 365 users. This strategy paid for Teams as it was able to increase its market share and overtake its potential rival Slack in no time. Though Microsoft is not earning any revenue (they may actually be losing money in selling Teams), they are able to sustain due to their deep...
Source: clariti.app
15 Best Instant Messaging Apps for Business
Clariti is a relatively new instant messaging app that has been gaining in popularity among small businesses and the startup community especially in the technology and media markets. A key reason for its success has been its ability to address issues that other long-standing tools like Slack and Teams have perpetuated with their chat-focused communication paradigm. Clariti...
Source: clariti.app
14 of the Best Slack Alternatives for 2022
Luckily, when it comes to choosing the right communication tool for your team, you have a variety of options. I’ve briefly covered the best apps your team might enjoy, but if you need more in-depth information on team chat tools like Slack, check out Chanty’s Slack alternatives review. It shares Chanty's experience and feedback from testing seven different team chat software...
Source: blog.hubspot.com

Social recommendations and mentions

Based on our record, Slack seems to be more popular. It has been mentiond 208 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ViiBE.co mentions (0)

We have not tracked any mentions of ViiBE.co yet. Tracking of ViiBE.co recommendations started around Mar 2021.

Slack mentions (208)

  • Mastering Collaboration: A Comprehensive Guide to Slack Setup and Configuration
    Head over to https://slack.com/ and click "Create a new workspace.". - Source: dev.to / 27 days ago
  • Qilin: A Starter Project Template For Every Open Source Project
    There are no hard and fast rules around this other than remembering to meet your users and contributors where they already are. If you know that they are more likely to hang out on Discord rather than Slack, then having your community channel on Discord is going to serve you well. Some people prefer to keep their communication about a piece of work as close together to the issue and work as possible. One place to... - Source: dev.to / about 2 months ago
  • Maximizing ROI: Content Operations and Headless CMS - hack you can't miss
    Slack is a cloud-based communication platform that offers various features such as messaging, file sharing, and integration with third-party services, making it a versatile tool for collaboration. - Source: dev.to / 2 months ago
  • 4 Inspiring Tips to Think Like a Consultant
    Listening is a skill that we don't practice enough. If you want to think like a consultant, learning to listen is a critical skill. If a consultant solves problems and connects with others to accomplish things for the collective, it only makes sense that gathering the requirements of problems is a highly valuable skill. And while those requirements might be written, most of the variability and detail will come... - Source: dev.to / 2 months ago
  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Slack.com — Free for unlimited users with some feature limitations. - Source: dev.to / 3 months ago
View more

What are some alternatives?

When comparing ViiBE.co and Slack, you can also consider the following products

TechSee - Intelligent visual customer support solution

Telegram - Telegram is a messaging app with a focus on speed and security. It’s superfast, simple and free.

Blitzz - Blitzz provides software for Remote Video Inspections and Customer Support over Live Video.

Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.

SightCall - SightCall offers comprehensive real-time video APIs and Mobile SDKs that makes it simple to embed...

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

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