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WorkTime is an effective monitoring solution.
Tymeshift - Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.
West Cloud Contact Pro - West Cloud Contact Pro is a fully blended inbound, outbound and multichannel contact center.
Surfboard - Simpler, smarter and fairer scheduling software for customer support teams at scale
ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.
NICE inContact CXone - CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.
TantaComm - Employee Monitoring