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Verint VS Salesforce Service Cloud

Compare Verint VS Salesforce Service Cloud and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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  2. » Videos
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Verint logo Verint

Verint provides actionable intelligence solutions for enterprise workforce optimization and security intelligence.

Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.
  • Verint Landing page
    Landing page //
    2023-10-21
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09

Verint videos

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Verint Workforce Management (WFM): Made for the Way You Work

More videos:

  • Review - Keep your words with Verba Recording System
  • Demo - Verint Product Demo by Simplifilm
  • Demo - Verint Training - Demo & Practice TLs

Salesforce Service Cloud videos

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Salesforce Service Cloud Overview Demo

Category Popularity

0-100% (relative to Verint and Salesforce Service Cloud)

Verint

Salesforce Service Cloud

Help Desk
6 6%
Help Desk
94% 94
Business & Commerce
100 100%
Business & Commerce
0% 0
Customer Support
3 3%
Customer Support
97% 97
Communication
100 100%
Communication
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Verint and Salesforce Service Cloud

Verint Reviews

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Salesforce Service Cloud Reviews

The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

What are some alternatives?

When comparing Verint and Salesforce Service Cloud, you can also consider the following products

Hubspot Service Hub - HubSpot's customer service software makes supporting customers easy. Help your customers on the channels they prefer, while driving efficiency for your team.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Service Creatio - The Omnichannel Customer Service and Support

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Zendesk Suite - The complete Zendesk suite in one package

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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