Software Alternatives, Accelerators & Startups
Register | Login

UserVoice VS Userfeed

Compare UserVoice VS Userfeed and see what are their differences

Zoho Desk
Industry's first context-aware Helpdesk Software featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

UserVoice logo UserVoice

UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

Userfeed logo Userfeed

Product feedback made for Intercom
  • UserVoice Landing page
    Landing page //
    2023-10-14
  • Userfeed Landing page
    Landing page //
    2023-08-02

UserVoice features and specs

  • User Feedback Gathering
    UserVoice allows businesses to collect feedback directly from users, helping to prioritize product improvements based on actual user needs.
  • Customization
    The platform is highly customizable, which allows organizations to tailor it to their specific needs and branding requirements.
  • Integration with Other Tools
    UserVoice integrates with other popular tools like Slack, Jira, and Salesforce, making it easier to consolidate feedback and manage workflows.
  • Analytics and Reporting
    Robust analytics and reporting tools provide actionable insights into user feedback trends and sentiment.
  • User Engagement
    Features like voting and commenting encourage user participation and create a sense of community.
  • Scalability
    The platform can scale to accommodate organizations of various sizes, from startups to large enterprises.

Possible disadvantages of UserVoice

  • Pricing
    UserVoice can be expensive for small businesses or startups, making it less accessible for organizations with limited budgets.
  • Learning Curve
    There can be a steep learning curve for new users, which might require additional training and onboarding.
  • Limited Customization at Lower Tiers
    While the platform is customizable, lower-tier plans offer limited customization options compared to higher-tier plans.
  • Complexity
    Advanced features and integrations can add complexity, which may require dedicated staff for proper management.
  • Response Time
    Some users have reported slower response times from customer support, which can be frustrating during critical issues.
  • Feature Clutter
    The abundance of features can sometimes feel overwhelming, making navigation and usage less intuitive for some users.

Userfeed features and specs

  • Integration with Intercom
    Userfeed integrates seamlessly with Intercom, allowing users to manage feature requests and feedback directly within the platform they are already using for customer support and communication.
  • Simple and Intuitive Interface
    The platform offers a clean and easy-to-use interface that makes it accessible for users without requiring extensive training or onboarding.
  • Customizable Feedback Boards
    Users can create customizable feedback boards to organize and prioritize feature requests, helping teams to focus on what matters most to their customers.
  • Efficient Feedback Management
    Userfeed enables efficient tracking and management of customer feedback, making it easier to analyze trends and make data-driven product decisions.

Possible disadvantages of Userfeed

  • Limited Standalone Functionality
    Userfeed primarily relies on its integration with Intercom, which may limit its functionality for users not using Intercom as their main customer support tool.
  • Potential Cost Implications
    While Userfeed offers specific features, users already paying for Intercom may find the added cost challenging, especially for small teams with limited budgets.
  • Feature Limitations
    Compared to some other feedback management tools, Userfeed might lack certain advanced features that larger organizations might require.
  • Dependency on Intercom
    The reliance on Intercom means that any issues or changes in Intercom’s service could directly affect the functionality and reliability of Userfeed.

UserVoice videos

+ Add

UserVoice Review

More videos:

  • Tutorial - How to Use Customer Feedback on Your Product by UserVoice CEO
  • Review - UserVoice

Userfeed videos

No Userfeed videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to UserVoice and Userfeed)

UserVoice

Userfeed

Customer Feedback
93 93%
Customer Feedback
7% 7
User Feedback
92 92%
User Feedback
8% 8
Feedback
100 100%
Feedback
0% 0
User Feedback Management
0 0%
User Feedback Management
100% 100

User comments

Share your experience with using UserVoice and Userfeed. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare UserVoice and Userfeed

UserVoice Reviews

10 Best Canny Alternatives and Competitors in 2025
UserVoice is a Canny.io alternative that dives deeper into customer feedback. While Canny offers feedback based on upvoting, UserVoice goes further by collecting feedback from multiple avenues including email, questionnaires, chat, and automated feedback forms. Use this tool to leverage user feedback and build more innovative products. ⚒️
Source: clickup.com
17 Best Canny Alternatives in 2024
UserVoice is a customer feedback management tool that helps you collect, organize and prioritize all of your feedback in one place. UserVoice is the most complete and most popular tool for collecting feedback from your users and employees. It is also one of the few tools that can handle both internal (employee) feedback and external customer feedback.
Source: supahub.com
30+ Customer Feedback Tools comparison
For optimal user experience, your customer should not sense they are leaving your website and using another platform for feedback. The look and feel of the feedback platform must be customizable to match your design. Create and organize pages with custom content with UserVoice and ClearFlask.
Source: clearflask.com
HOW TO: Set Up a Q&A Website in Minutes – the Best Options Reviewed & Compared
UserVoice is very much like GetSatisfaction with some similar aspects and several differences. UV allows your users to ask questions, suggest, vote, and comment all for feedback from you. The user experience is simplistic in its own way, offers quick accessibility, and delivers results. UserVoice aims to solve the problem of disconnection and miscommunication between you and...
Source: ecommerce-platforms.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Customers can send in new public ideas or private messages, and your team can answer them all from one combined dashboard. There's even integrations with internet phone systems, CRMs, social networks and more to get as many of your support requests in one place as possible. UserVoice watches everything going on and combines it with your public feature requests to build a...
Source: zapier.com

Userfeed Reviews

We have no reviews of Userfeed yet.
Be the first one to post

Social recommendations and mentions

Based on our record, UserVoice seems to be more popular. It has been mentiond 8 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

UserVoice mentions (8)

  • YARWL (Yet Another Remarkable Wishlist)
    I have sent them some user stories, complete with storyboard images. I am not a beta participant though. I suggested that it would be helpful if they rolled out something like UserVoice's Feedback Manager, so there is transparency to what's in the request queue and where we users can formally vote on the value of a given feature suggestion. Source: over 2 years ago
  • Ask HN: Could you please share which SaaS you are using for your SaaS?
    - Collecting customer's feature requests: This is a tough one, I am using https://uservoice.com/ but I don't like it that much. I am searching for a self-hosted alternative to https://canny.io/. - Source: Hacker News / about 3 years ago
  • "Help us to improve your reMarkable experience"
    I think that RM should consider a solution such as UserVoice which will let the user community vote on what critical bug fixes or new features we feel are most important. Not only can a user upvote a feature request or critical fix, but they can also add comments to help substantiate their vote. Source: about 3 years ago
  • How We Use Internal Hackathons to Create New Product Features
    Six months later, UserVoice wanted to sign in with Courier and mentioned we lacked some functionalities they wanted. Specifically, they wanted to put two blocks next to each other in the notification designer. So, the sales and product team reached out to me, and I went, “Oh yeah, I hacked that together; it was cool but with a few bugs.”. - Source: dev.to / over 3 years ago
  • Move features requests from Reddit?
    Would having a proper Customer Feedback platform using something like Canny or UserVoice be useful? Source: over 3 years ago
View more

Userfeed mentions (0)

We have not tracked any mentions of Userfeed yet. Tracking of Userfeed recommendations started around Mar 2021.

What are some alternatives?

When comparing UserVoice and Userfeed, you can also consider the following products

Canny.io - Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.

Prowess - The simplest way to collect and leverage product feedback

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

StoriesOnBoard - StoriesOnBoard helps agile teams build better products faster. The built-in guide helps you collect and prioritize ideas, understand user requirements, gather customer feedback, and validate feature ideas with internal & external stakeholders.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Fider - Fider is an open source, cross platform and free to use customer feedback platform for companies...

Loading...