Usersnap VS Zoho BugTracker

Compare Usersnap VS Zoho BugTracker and see what are their differences

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Usersnap

Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Zoho BugTracker

Log, track and fix bugs faster. Deliver amazing products on time.

Landing page //
2022-01-04

Usersnap is more than a platform to collect and manage feedback: we pave the road for customer-led growth. Usersnap helps digital products increase feedback interactions and gather insights on customer problems. How?

Feedback widgets with screen capture: makes your communication with users on complicated issues much easier.
Targeted microsurveys: boosts engagement and ensures precise insights for you to make decisions with evidence.
Intuitive dashboard and set up: saves time for non-tech savvy teams in research, testing and monitoring customer sentiment.
Community and conversations: get the collective VoC with community upvotes. Build real relationships with your users by replying to feedback through Usersnap or have a open discussion on the public Usersnap Board.

Usersnap empowers startups to agile enterprises to avoid failures and build products that matter, all with the clarity of customer feedback.

Landing page //
2023-10-11

Zoho BugTracker is the collaborative bug tracking software from Zoho, a brand trusted by 35 million users worldwide. BugTracker helps you track the life cycle of bugs from beginning to closure, making sure that you build and ship great products on time every time. Set up automatic notifications, business rules and custom workflows to follow and close bugs faster. Define realistic expectations for your clients and surpass them with Service Level Agreements.

Usersnap

Website: usersnap.com
Pricing URL: Official Usersnap Pricing
$ Details: paid Free Trial $69.0 / Monthly (10 team members, 5 feedback projects)
Platforms: Google Chrome Firefox Browser
Release Date: 2020 January

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Zoho BugTracker

Website: zoho.com
Pricing URL: Official Zoho BugTracker Pricing
$ Details: freemium $3.0 / Monthly
Platforms: Web iOS Android
Release Date: -

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Usersnap features and specs

Screen recording
Voice recording
Feedback widget
Feedback boards
Feedback & Commenting
Bug Tracking
Integrations
Feedback Collector
Flexible Pricing
NPS Widget
Customer Support
Customer Feedback Widget
Customer portal
Surveys

Zoho BugTracker features and specs

Ease of Use
Zoho BugTracker has a user-friendly interface that makes it easy for both technical and non-technical users to log and track bugs efficiently.
Integrations
It offers integration with other Zoho applications and third-party tools, providing a seamless workflow across different software.
Customization
The tool allows for extensive customization of workflows, fields, and notifications to fit the specific needs of different projects.
Automation
Automation rules can be set up to streamline repetitive tasks, helping to increase productivity and reduce errors.
Collaboration
Zoho BugTracker offers excellent collaboration features, including commenting, ticketing, and notifications, facilitating teamwork and communication.
Cost-Effective
Providing various subscription plans, including a free tier with essential features, Zoho BugTracker is a cost-effective solution for small to medium-sized teams.
Security
Zoho BugTracker offers robust security measures including data encryption and role-based access control to ensure that sensitive information is protected.

Possible disadvantages of Zoho BugTracker

Learning Curve
Despite its user-friendly interface, some users might find it challenging to explore all its advanced features initially.
Limited Free Plan
The free tier has limited features and may not be sufficient for larger teams or more complex projects requiring advanced functionalities.
Notification Overload
Users may experience notification overload, requiring them to spend additional time configuring notification settings to suit their preferences.
Mobile App Limitations
The mobile application lacks some features available on the desktop version, which might hinder on-the-go bug tracking and management.
Customer Support
While Zoho offers customer support, some users have reported slow response times and lack of comprehensive solutions to their problems.
Performance Issues
There have been occasional reports of performance issues, such as slow load times, especially for larger projects with many entries.
Complexity in Customization
Extensive customization options can sometimes result in complexity, making it difficult for users to configure the system optimally without sufficient technical knowledge.

Analysis of Usersnap

Overall verdict

Usersnap is considered a good tool for teams looking to improve their feedback loops and bug-tracking efficiency. Its user-friendly interface and rich integration options make it a valuable asset for many organizations.

Why this product is good

Usersnap is a popular feedback and bug-tracking tool designed to streamline the communication process between developers, designers, and stakeholders. It offers visual feedback, allows users to annotate screenshots directly, and integrates with various project management tools. This makes it easy to report issues and track progress, enhancing collaboration and improving the product development lifecycle.

Recommended for

Usersnap is highly recommended for development and design teams, project managers, and customer support teams who need a reliable tool to gather feedback, track bugs, and ensure higher quality in their software development process.

Analysis of Zoho BugTracker

Overall verdict

Overall, Zoho BugTracker is a robust and reliable tool for teams seeking an efficient way to manage bugs and issues within their projects. Its affordability and scalability make it an attractive option for small to medium-sized businesses as well as larger enterprises.

Why this product is good

Zoho BugTracker is regarded as a solid option for bug tracking due to its user-friendly interface, comprehensive features, and integration capabilities with other Zoho products and third-party applications. It provides tools for effective issue tracking, project collaboration, and time management. Additionally, its customization options allow teams to tailor workflows and notifications to meet specific project needs.

Recommended for

Zoho BugTracker is recommended for development teams, project managers, and QA teams that require a streamlined process to track, manage, and resolve bugs. It's particularly beneficial for those already using Zoho's suite of applications, as it integrates seamlessly with other tools in the ecosystem.

Usersnap videos

+ Add

Usersnap - Grow your product with the clarity of customer feedback

Zoho BugTracker videos

+ Add

Zoho BugTracker Software Tutorial

Category Popularity

0-100% (relative to Usersnap and Zoho BugTracker)

Usersnap

Zoho BugTracker

Customer Feedback

100 100%

Customer Feedback

0% 0

Project Management

0 0%

Project Management

100% 100

User Feedback

100 100%

User Feedback

0% 0

Bug Tracking

0 0%

Bug Tracking

100% 100

User comments

Share your experience with using Usersnap and Zoho BugTracker. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare Usersnap and Zoho BugTracker

Usersnap Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion

Saber Feedback is very similar to UserSnap in that users can highlights issues on your website. The major difference is that the notes you take in this customer feedback tool are based more on highlighted elements and not using drawings or arrows. All notes created are saved as a screenshot which can be sent to you by email. Great for bugs and UX isses!

Source: mopinion.com

Top 10 Bug Tracking Tools for Web Developers and Designers

Usersnap is a bug tracking tool that offers maximum integration for project management tools like JIRA, Trello, Slack, Intercom and Zendesk. It gives web developers the advantage of a floating widget over the clouds to leave annotations placed above the webpage. Usersnap allows Java script responses and that makes it a most powerful tool for receiving bug reports from the...

Source: www.w2ssolutions.com

Zoho BugTracker Reviews

We have no reviews of Zoho BugTracker yet.
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Social recommendations and mentions

Based on our record, Usersnap should be more popular than Zoho BugTracker. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Usersnap mentions (4)

Chatbot widget for support, bugs and feedback?
We are using User Snap. https://usersnap.com/. Source: about 2 years ago
Ask HN: Is there a tool / product that enables commenting on HTML elements?
Https://usersnap.com/ could be an option. - Source: Hacker News / almost 3 years ago
Customer Feedback
Accelerate growth of your business with the right customer feedback! We provide some proven strategies and tactics to prioritize customer experience for increased revenue. Source: about 3 years ago
User Feedback
Indicate how well your product perform with the help of user feedback! This helps you to identify areas where you still fall short and improve them by taking active measures. Source: over 3 years ago

Zoho BugTracker mentions (1)

Free for dev - list of software (SaaS, PaaS, IaaS, etc.)
Projects — Free for 3 users, 2 projects & 10 MB attachment limit. Same plan applies to Bugtracker. - Source: dev.to / almost 4 years ago