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Usersnap VS Refactor.io

Compare Usersnap VS Refactor.io and see what are their differences

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Contents:
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Usersnap logo Usersnap

Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Refactor.io logo Refactor.io

Share your code instantly for refactoring and code review
  • Usersnap Landing page
    Landing page //
    2022-01-04

Usersnap is more than a platform to collect and manage feedback: we pave the road for customer-led growth. Usersnap helps digital products increase feedback interactions and gather insights on customer problems. How?

  • Feedback widgets with screen capture: makes your communication with users on complicated issues much easier.
  • Targeted microsurveys: boosts engagement and ensures precise insights for you to make decisions with evidence.
  • Intuitive dashboard and set up: saves time for non-tech savvy teams in research, testing and monitoring customer sentiment.
  • Community and conversations: get the collective VoC with community upvotes. Build real relationships with your users by replying to feedback through Usersnap or have a open discussion on the public Usersnap Board.

Usersnap empowers startups to agile enterprises to avoid failures and build products that matter, all with the clarity of customer feedback.

Not present

Usersnap

Website
usersnap.com
Pricing URL
Official Usersnap Pricing
$ Details
paid Free Trial $69.0 / Monthly (10 team members, 5 feedback projects)
Platforms
Google Chrome Firefox Browser
Release Date
2020 January
Edit details

Refactor.io

Website
refactor.io
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

Usersnap features and specs

  • Screen recording
  • Voice recording
  • Feedback widget
  • Feedback boards
  • Feedback & Commenting
  • Bug Tracking
  • Integrations
  • Feedback Collector
  • Flexible Pricing
  • NPS Widget
  • Customer Support
  • Customer Feedback Widget
  • Customer portal
  • Surveys

Refactor.io features and specs

  • Code Sharing
    Refactor.io allows users to share code snippets easily, facilitating collaborative work and peer reviews.
  • Simplified Refactoring
    The platform aims to simplify the process of code refactoring, making it easier for developers to clean up and improve their code.
  • User-Friendly Interface
    Refactor.io boasts a user-friendly interface that is easy to navigate, even for those who are not highly experienced with code refactoring tools.
  • Cloud-Based
    Being cloud-based, Refactor.io allows users to access their work from anywhere, making remote collaboration more efficient.
  • Integrations
    The platform offers integrations with various popular development tools and services, enhancing its utility in diverse development workflows.

Possible disadvantages of Refactor.io

  • Limited Language Support
    Refactor.io supports a limited range of programming languages, which might not be sufficient for developers working with less common languages.
  • Performance Issues
    Some users have reported occasional performance issues such as latency, which can be disruptive to the workflow.
  • Privacy Concerns
    As with any cloud-based service, there may be concerns about the privacy and security of the code snippets shared on the platform.
  • Lack of Advanced Features
    For more experienced developers, the platform may lack some advanced features available in more comprehensive refactoring tools.
  • Dependency on Internet
    Since it is a cloud-based service, any issues with internet connectivity can hinder access to the platform and the ability to refactor code.

Analysis of Usersnap

Overall verdict

  • Usersnap is considered a good tool for teams looking to improve their feedback loops and bug-tracking efficiency. Its user-friendly interface and rich integration options make it a valuable asset for many organizations.

Why this product is good

  • Usersnap is a popular feedback and bug-tracking tool designed to streamline the communication process between developers, designers, and stakeholders. It offers visual feedback, allows users to annotate screenshots directly, and integrates with various project management tools. This makes it easy to report issues and track progress, enhancing collaboration and improving the product development lifecycle.

Recommended for

    Usersnap is highly recommended for development and design teams, project managers, and customer support teams who need a reliable tool to gather feedback, track bugs, and ensure higher quality in their software development process.

Analysis of Refactor.io

Overall verdict

  • Refactor.io is a highly regarded tool for developers looking to collaborate on code refactoring.

Why this product is good

  • Refactor.io offers a seamless platform for developers to work on improving code structure and readability without changing its functionality. It is praised for its intuitive interface, ease of use, and the ability to facilitate real-time collaboration, making it ideal for pair programming and educational purposes.

Recommended for

  • Software developers looking for real-time collaboration on code projects
  • Teams focusing on improving code quality and maintainability
  • Educational settings where pair programming and code reviews are part of the curriculum

Usersnap videos

+ Add

Usersnap - Grow your product with the clarity of customer feedback

More videos:

  • Review - DEMO - Usersnap - add visual feedback superpowers to Jira Software - Optimize your development

Refactor.io videos

No Refactor.io videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to Usersnap and Refactor.io)

Usersnap

Refactor.io

Customer Feedback
100 100%
Customer Feedback
0% 0
Developer Tools
0 0%
Developer Tools
100% 100
User Feedback
100 100%
User Feedback
0% 0
Code Coverage
0 0%
Code Coverage
100% 100

User comments

Share your experience with using Usersnap and Refactor.io. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Usersnap and Refactor.io

Usersnap Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
Saber Feedback is very similar to UserSnap in that users can highlights issues on your website. The major difference is that the notes you take in this customer feedback tool are based more on highlighted elements and not using drawings or arrows. All notes created are saved as a screenshot which can be sent to you by email. Great for bugs and UX isses!
Source: mopinion.com
Top 10 Bug Tracking Tools for Web Developers and Designers
Usersnap is a bug tracking tool that offers maximum integration for project management tools like JIRA, Trello, Slack, Intercom and Zendesk. It gives web developers the advantage of a floating widget over the clouds to leave annotations placed above the webpage. Usersnap allows Java script responses and that makes it a most powerful tool for receiving bug reports from the...
Source: www.w2ssolutions.com

Refactor.io Reviews

We have no reviews of Refactor.io yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Usersnap seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Usersnap mentions (4)

Refactor.io mentions (0)

We have not tracked any mentions of Refactor.io yet. Tracking of Refactor.io recommendations started around Mar 2021.

What are some alternatives?

When comparing Usersnap and Refactor.io, you can also consider the following products

BugHerd - BugHerd: The Website Feedback Tool for Agencies

codebeat - Automated code review for Swift

Marker.io - Visual feedback and bug reporting tool for websites

CodeStream - CodeStream helps development teams resolve issues faster, and improve code quality by streamlining code reviews inside your IDE

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

Code Review by Codementor - Get an expert to review your code on-demand

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