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Usersnap VS Mantis Bug Tracker

Compare Usersnap VS Mantis Bug Tracker and see what are their differences

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Create in-app experiences with the most straightforward product adoption platform — quick implementation, lasting user engagement. featured
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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Usersnap logo Usersnap

Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Mantis Bug Tracker logo Mantis Bug Tracker

Mantis Bug Tracker is a free and open source, web-based bug tracking system.
  • Usersnap Landing page
    Landing page //
    2022-01-04

Usersnap is more than a platform to collect and manage feedback: we pave the road for customer-led growth. Usersnap helps digital products increase feedback interactions and gather insights on customer problems. How?

  • Feedback widgets with screen capture: makes your communication with users on complicated issues much easier.
  • Targeted microsurveys: boosts engagement and ensures precise insights for you to make decisions with evidence.
  • Intuitive dashboard and set up: saves time for non-tech savvy teams in research, testing and monitoring customer sentiment.
  • Community and conversations: get the collective VoC with community upvotes. Build real relationships with your users by replying to feedback through Usersnap or have a open discussion on the public Usersnap Board.

Usersnap empowers startups to agile enterprises to avoid failures and build products that matter, all with the clarity of customer feedback.

  • Mantis Bug Tracker Landing page
    Landing page //
    2021-10-16

Usersnap

Website
usersnap.com
Pricing URL
Official Usersnap Pricing
$ Details
paid Free Trial $69.0 / Monthly (10 team members, 5 feedback projects)
Platforms
Google Chrome Firefox Browser
Release Date
2020 January
Edit details

Mantis Bug Tracker

Website
mantisbt.org
Pricing URL
-
$ Details
Platforms
-
Release Date
2006 February
Edit details

Usersnap features and specs

  • Screen recording
  • Voice recording
  • Feedback widget
  • Feedback boards
  • Feedback & Commenting
  • Bug Tracking
  • Integrations
  • Feedback Collector
  • Flexible Pricing
  • NPS Widget
  • Customer Support
  • Customer Feedback Widget
  • Customer portal
  • Surveys

Mantis Bug Tracker features and specs

  • Ease of Use
    Mantis Bug Tracker offers an intuitive interface that is easy to navigate, making it accessible even for users with minimal technical expertise.
  • Customization Options
    It provides various customizable fields and workflows, allowing teams to tailor the system to meet their specific needs.
  • Email Notifications
    MantisBT includes robust email notification features that keep team members informed about changes, updates, and milestones in real-time.
  • Open Source
    Being an open-source project, MantisBT is free to use and allows for community-driven improvements and feature additions.
  • Integrations
    It supports numerous integrations with other tools and platforms, such as GitHub, allowing seamless workflow management.
  • Access Control
    MantisBT provides detailed user role definitions and access controls, ensuring that sensitive information is protected and only accessible to authorized users.

Possible disadvantages of Mantis Bug Tracker

  • Outdated User Interface
    Compared to modern issue tracking tools, MantisBT's user interface can appear outdated and less visually appealing.
  • Performance Issues
    Users have reported occasional performance slowdowns, particularly when handling a large number of issues or users.
  • Limited Advanced Features
    MantisBT lacks some of the more advanced features found in proprietary bug tracking software, such as advanced reporting and analytics.
  • Complex Installation
    The installation process can be complex and may require a solid understanding of server administration and databases.
  • Mobile Support
    The mobile user experience is not as refined as the desktop version, potentially hindering usability for team members who need to access the tracker on the go.

Usersnap videos

+ Add

Usersnap - Grow your product with the clarity of customer feedback

More videos:

  • Review - DEMO - Usersnap - add visual feedback superpowers to Jira Software - Optimize your development

Mantis Bug Tracker videos

+ Add

Mantis Bug Tracker Tutorial

More videos:

  • Tutorial - Mantis Bug Tracker Tutorial YouTube
  • Demo - Mantis Bug Tracker Demo

Category Popularity

0-100% (relative to Usersnap and Mantis Bug Tracker)

Usersnap

Mantis Bug Tracker

Customer Feedback
100 100%
Customer Feedback
0% 0
Project Management
0 0%
Project Management
100% 100
User Feedback
100 100%
User Feedback
0% 0
Task Management
0 0%
Task Management
100% 100

User comments

Share your experience with using Usersnap and Mantis Bug Tracker. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Usersnap and Mantis Bug Tracker

Usersnap Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
Saber Feedback is very similar to UserSnap in that users can highlights issues on your website. The major difference is that the notes you take in this customer feedback tool are based more on highlighted elements and not using drawings or arrows. All notes created are saved as a screenshot which can be sent to you by email. Great for bugs and UX isses!
Source: mopinion.com
Top 10 Bug Tracking Tools for Web Developers and Designers
Usersnap is a bug tracking tool that offers maximum integration for project management tools like JIRA, Trello, Slack, Intercom and Zendesk. It gives web developers the advantage of a floating widget over the clouds to leave annotations placed above the webpage. Usersnap allows Java script responses and that makes it a most powerful tool for receiving bug reports from the...
Source: www.w2ssolutions.com

Mantis Bug Tracker Reviews

Top 17 Best Bug Tracking Tools: an overview 19 Jun 2017
Mantis Bug Tracker (BT) is an open source issue tracker that has been around for quite some time now. It is a very easy-to-use tool that comes in the form of a web application but also has a mobile version. Implemented in PHP, the installation process is very simple. To demo their software, you can check out their own internal bug tracker. Website: www.mantisbt.org
Source: mopinion.com

Social recommendations and mentions

Usersnap might be a bit more popular than Mantis Bug Tracker. We know about 4 links to it since March 2021 and only 3 links to Mantis Bug Tracker. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Usersnap mentions (4)

Mantis Bug Tracker mentions (3)

  • Alternative to Peppermint ticketing? (Simple and free)
    I use https://mantisbt.org/ Mantis, no need of Docker. Source: over 2 years ago
  • Bug Tracker - Shared Hosting
    Perhaps Mantis Bug Tracker? Admittedly I've never installed/used it myself, but looks to be built using PHP so might work on shared hosting. Source: almost 3 years ago
  • Free ticketing tool
    We use MantisBT at work. Simple, just a trouble ticket tracker, no bells and whistles, which is exactly what we wanted (along with a REST API I was able to integrate it into the app so that users don't even have to open the site). Source: about 3 years ago

What are some alternatives?

When comparing Usersnap and Mantis Bug Tracker, you can also consider the following products

BugHerd - BugHerd: The Website Feedback Tool for Agencies

Jira - The #1 software development tool used by agile teams. Jira Software is built for every member of your software team to plan, track, and release great software.

Marker.io - Visual feedback and bug reporting tool for websites

Redmine - Flexible project management web application

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

GitLab - Create, review and deploy code together with GitLab open source git repo management software | GitLab

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