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UseResponse VS Usabilla

Compare UseResponse VS Usabilla and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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UseResponse logo UseResponse

Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system

Usabilla logo Usabilla

Collect user feedback and improve your websites, apps and emails with Usabilla's Voice of Customer Solutions.
  • UseResponse Landing page
    Landing page //
    2023-10-10
  • Usabilla Landing page
    Landing page //
    2023-10-20

UseResponse videos

+ Add

Customer Feedback & Support Software UseResponse

Usabilla videos

+ Add

Usabilla - HubSpot Customer Success Story

More videos:

  • Review - Usabilla - How does it work?
  • Review - How Usabilla Helped Human Scale User Feedback with 1M+ App Downloads

Category Popularity

0-100% (relative to UseResponse and Usabilla)

UseResponse

Usabilla

Customer Feedback
82 82%
Customer Feedback
18% 18
Help Desk
100 100%
Help Desk
0% 0
User Feedback
0 0%
User Feedback
100% 100
Customer Support
100 100%
Customer Support
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare UseResponse and Usabilla

UseResponse Reviews

30+ Customer Feedback Tools comparison
Salesforce is a leading customer management tool that includes a subproduct IdeaExchange for collecting and prioritizing ideas with a roadmap. While UseResponse is a simpler CRM tool with feedback, helpdesk, knowledge base, and a live Chat.
Source: clearflask.com
30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UseResponse is a less expensive version of GetSatisfaction. However, this customer feedback tool provides you with a version that you can host yourself using open sourced code. In addition to feedback and a forum, you also receive access to a live chat client.
Source: mopinion.com

Usabilla Reviews

10 Must Have Tools for Conversion Optimization
Usabilla considers itself a new standard in user feedback, and it’s a rather useful platform for optimizing your conversions. To start, the system works to bring you visual feedback so you can make changes to your site and understand exactly what makes your users tick.
Source: ecommerce-platforms.com

What are some alternatives?

When comparing UseResponse and Usabilla, you can also consider the following products

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

Delighted - The fastest and easiest way to gather actionable feedback from your customers

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

UserTesting.com - Usability testing has never been easier. Get videos of real people speaking their thoughts as they use websites, mobile apps, prototypes and more!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Promoter.io - Promoter is designed to capture actionable and accurate customer feedback that reduces churn and drives growth

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