Software Alternatives, Accelerators & Startups

UseResponse VS SocialDefender

Compare UseResponse VS SocialDefender and see what are their differences

UseResponse logo UseResponse

Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system

SocialDefender logo SocialDefender

Monitor your brand mentions in real time. Social Defender empowers you to track, monitor & manage your social media presence. Sign up & get a free account today.
  • UseResponse Landing page
    Landing page //
    2023-10-10
  • SocialDefender Landing page
    Landing page //
    2021-10-01

UseResponse videos

Customer Feedback & Support Software UseResponse

SocialDefender videos

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Category Popularity

0-100% (relative to UseResponse and SocialDefender)
Customer Feedback
100 100%
0% 0
Social Media
0 0%
100% 100
Help Desk
100 100%
0% 0
Online Review Management
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare UseResponse and SocialDefender

UseResponse Reviews

30+ Customer Feedback Tools comparison
Salesforce is a leading customer management tool that includes a subproduct IdeaExchange for collecting and prioritizing ideas with a roadmap. While UseResponse is a simpler CRM tool with feedback, helpdesk, knowledge base, and a live Chat.
Source: clearflask.com
30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UseResponse is a less expensive version of GetSatisfaction. However, this customer feedback tool provides you with a version that you can host yourself using open sourced code. In addition to feedback and a forum, you also receive access to a live chat client.
Source: mopinion.com

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What are some alternatives?

When comparing UseResponse and SocialDefender, you can also consider the following products

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

Visible Intelligence - Visible Intelligence is a comprehensive social media monitoring, analytics, and engagement platform.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

RepRevive - RepRevive is online reputation management software.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

myPresences - Manage the online presence and online reputation of your business and get found more often in local search with better local seo.