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UseResponse VS BugPlug

Compare UseResponse VS BugPlug and see what are their differences

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The platform for exceptional customer service at scale. featured
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UseResponse logo UseResponse

Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system

BugPlug logo BugPlug

Quickly capture feedback and bugs from your team, clients, and users with our on-site widget.
  • UseResponse Landing page
    Landing page //
    2023-10-10
  • BugPlug Landing page
    Landing page //
    2018-12-13

UseResponse videos

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Customer Feedback & Support Software UseResponse

BugPlug videos

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Category Popularity

0-100% (relative to UseResponse and BugPlug)

UseResponse

BugPlug

Customer Feedback
94 94%
Customer Feedback
6% 6
Help Desk
100 100%
Help Desk
0% 0
User Feedback
0 0%
User Feedback
100% 100
Customer Support
100 100%
Customer Support
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare UseResponse and BugPlug

UseResponse Reviews

30+ Customer Feedback Tools comparison
Salesforce is a leading customer management tool that includes a subproduct IdeaExchange for collecting and prioritizing ideas with a roadmap. While UseResponse is a simpler CRM tool with feedback, helpdesk, knowledge base, and a live Chat.
Source: clearflask.com
30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UseResponse is a less expensive version of GetSatisfaction. However, this customer feedback tool provides you with a version that you can host yourself using open sourced code. In addition to feedback and a forum, you also receive access to a live chat client.
Source: mopinion.com

BugPlug Reviews

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What are some alternatives?

When comparing UseResponse and BugPlug, you can also consider the following products

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

Doorbell.io - Collect in-app user feedback. Available on websites, iOS, and Android.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Rayfeed - Improve your product with video and audio feedback 📹🔊

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Sleekplan - Embedded customer feedback management made for SaaS - The most sleek solution to collect and manage user feedback, keep a changelog and know your customers' needs.

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