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UserEcho VS productboard

Compare UserEcho VS productboard and see what are their differences

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Burndown is project management, automated. Our smart scheduling technology constantly manages your team's schedule - based on your priorities, progress, and capacity - so you don’t have to. featured
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UserEcho logo UserEcho

UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.

productboard logo productboard

Beautiful and powerful product management.
  • UserEcho Landing page
    Landing page //
    2021-10-22
  • productboard Landing page
    Landing page //
    2023-05-05

UserEcho videos

+ Add

UserEcho and min.us video review.avi

More videos:

  • Review - UserEcho editor extended with new features

productboard videos

+ Add

ProductBoard Review | Project Management Tool | Pearl Lemon Review

More videos:

  • Review - Welcome to productboard!
  • Review - ProductBoard Helps You Make the Right Thing at Disrupt SF Startup Battlefield

Category Popularity

0-100% (relative to UserEcho and productboard)

UserEcho

productboard

Help Desk
100 100%
Help Desk
0% 0
Project Management
0 0%
Project Management
100% 100
Customer Support
100 100%
Customer Support
0% 0
Customer Feedback
0 0%
Customer Feedback
100% 100

User comments

Share your experience with using UserEcho and productboard. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare UserEcho and productboard

UserEcho Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UserEcho is a software solution that offers a number of different tools including feedback, knowledge base, forum, helpdesk and livechat. Similar to GetSatisfaction, UserEcho also offers a voting system which enables you to determine what your customers like and don’t like. With this customer feedback tool, there is also the option for your visitors to send private requests...
Source: mopinion.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Your customers are telling you what new features they'd like to see and what bugs need fixed every time they send you a support ticket. Whether they directly ask for it, or just mention a problem that bug or lack of feature is causing, each support ticket should be a vote, a reminder that you should get this fixed. UserEcho helps you keep that in focus.
Source: zapier.com

productboard Reviews

We have no reviews of productboard yet.
Be the first one to post

Social recommendations and mentions

Based on our record, productboard should be more popular than UserEcho. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

UserEcho mentions (1)

  • I work for a large non profit and I have been tasked with creating and managing a guide for the community. I cannot or the life of me find a easy format to do this weather it be word or google sheets, any thoughts on what is the best online platform to create and manage a community resource guide?
    The nonprofit I work at uses https://userecho.com/ as a help forum and knowledge base. It's very inexpensive, easy to use, and has served us well. Source: 12 months ago

productboard mentions (4)

  • Do you use an additional tool aside from JIRA?
    Admittedly, this is an issue with organization and can be solved with thorough cleanups, but I suspect that may disrupt the usual flow of non-PM people more. I am thinking of using a separate tool like craft.io or productboard.com to highlight strategies, roadmaps, cross-team initiatives, discoveries, etc. With a possible link to JIRA somehow. Has anyone ever tried this? Source: almost 2 years ago
  • Think twice before using AGE in PotgreSQL
    Recently my friend at Productboard noticed an interesting bug in one of our services. For some reason our code responsible for calculating how many days our customers' features spend in certain states (Idea, Discovery, Delivery, etc) in some cases would give us wrong results. - Source: dev.to / almost 2 years ago
  • Which tools you use in your role of PM?
    ProductboardProductboard helps us capture user feedback from email, Slack, Zendesk, our public-facing product portal etc. And see what users need the most. We also use it for prioritizing product objectives, release planning, roadmapping…. Source: over 2 years ago
  • Ask HN: What software do you use to gather requirements?
    I use ProductBoard. It's fairly expensive but pretty great. I gather requirements into PB and use the inbuilt editor to flesh them out. When a story is ready I push a button and it ends up in Trello (but you can add your own integrations; there's one for github for example). The integrations aren't perfect but I love it. Used it in my last job and brought it in at my current job. https://productboard.com. - Source: Hacker News / almost 3 years ago

What are some alternatives?

When comparing UserEcho and productboard, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Canny - Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Aha - Aha! is the new way to create visual product roadmaps. Web-based product management tools and roadmapping software for agile product managers.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

ProdPad - ProdPad helps your team gather ideas, surface the best ones and turn them into product specs, and then put it all on a product roadmap.

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