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UserEcho VS BugHerd

Compare UserEcho VS BugHerd and see what are their differences

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UserEcho logo UserEcho

UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.

BugHerd logo BugHerd

BugHerd: The Website Feedback Tool for Agencies
  • UserEcho Landing page
    Landing page //
    2021-10-22
  • BugHerd Landing page
    Landing page //
    2022-06-09

BugHerd is the world's leading website feedback and bug-tracking tool. Globally, thousands of leading agencies and marketing teams love it for the ease and collaboration it brings to their website projects.

BugHerd has revolutionised the way agencies collect and manage website feedback from clients and internal teams. It is perfect for teams and individuals involved in website design and development. With BugHerd you can easily pin feedback directly to specific elements of the web pages. It acts as a transparent layer on the website that is visible only to you and your team. Submitted feedback and bugs are sent to a central Kanban task board that provides all stakeholders with full visibility of the project.

Get started in 3 easy steps:

STEP 1

Go to bugherd.com and click Start 14-day Free trial. 

STEP 2

Sign up to create your first project. You can test BugHerd out on any website. It will only be visible to you.

STEP 3

And voila! You can start collecting feedback and invite others to try it out with you. It’s that simple.

UserEcho

Website
userecho.com
Pricing URL
Official UserEcho Pricing
$ Details
freemium $19.0 / Monthly
Platforms
Web Mobile
Release Date
-
Edit details

BugHerd

Website
bugherd.com
Pricing URL
Official BugHerd Pricing
$ Details
paid Free Trial $39.0 / Monthly (5 Users, 10 GB Data Storage)
Platforms
Browser Windows Web Google Chrome Mac OSX Firefox
Release Date
2010 January
Edit details

UserEcho features and specs

No features have been listed yet.

BugHerd features and specs

  • Audit Trail: Yes
  • Backlog Management: Yes
  • Task management: Yes
  • Ticket management: YES
  • Workflow Management: Yes
  • Collaboration Tools: Yes
  • Task Board View: Yes
  • To Do List View: Yes
  • Easy Set Up: Yes
  • Guest Feedback: Yes
  • Feedback & Commenting: Yes
  • Feedback widget: Yes
  • Capture Metadata: Yes
  • Integrations: Yes
  • Annotations: Yes
  • Public Feedback: Yes
  • Unlimited Guests: Yes
  • Real Time Commenting: Yes
  • Kanban board: Yes
  • Triarge Feedback: Yes
  • API Support: Yes

UserEcho videos

+ Add

UserEcho and min.us video review.avi

More videos:

  • Review - UserEcho editor extended with new features

BugHerd videos

+ Add

Looking For Bug Tracking Software? Bugherd Review + Tutorial

More videos:

  • Review - What is BugHerd?
  • Tutorial - BugHerd Tutorial
  • Review - BugHerd: Visual Feedback Tool for Websites
  • Tutorial - Take a look at BugHerd

Category Popularity

0-100% (relative to UserEcho and BugHerd)

UserEcho

BugHerd

Help Desk
100 100%
Help Desk
0% 0
Visual Bug Reports
0 0%
Visual Bug Reports
100% 100
Customer Support
100 100%
Customer Support
0% 0
Project Management
0 0%
Project Management
100% 100

User comments

Share your experience with using UserEcho and BugHerd. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare UserEcho and BugHerd

UserEcho Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UserEcho is a software solution that offers a number of different tools including feedback, knowledge base, forum, helpdesk and livechat. Similar to GetSatisfaction, UserEcho also offers a voting system which enables you to determine what your customers like and don’t like. With this customer feedback tool, there is also the option for your visitors to send private requests...
Source: mopinion.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Your customers are telling you what new features they'd like to see and what bugs need fixed every time they send you a support ticket. Whether they directly ask for it, or just mention a problem that bug or lack of feature is causing, each support ticket should be a vote, a reminder that you should get this fixed. UserEcho helps you keep that in focus.
Source: zapier.com

BugHerd Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
Bugherd is primarily an issue tracking and project management tool for developers and designers. However, this tool also has an in-page feedback option, which allows customers to report bugs straight from the website. The visual task board makes it easy to manage, assign and prioritise tasks quickly. Bugherd can also be integrated with several apps like zapier, slack and...
Source: mopinion.com
Top 17 Best Bug Tracking Tools: an overview 19 Jun 2017
BugHerd is a web-based issue tracking project management tool. Intended for developers and designers, issues are organised around four lists: Backlog, To Do, Doing and Done – enabling teams to keep up with the status of various tasks. The tool captures a screenshot of the issue including the exact HTML element being annotated. Already have a tool such as Redmine or Pivotal...
Source: mopinion.com
Top 10 Bug Tracking Tools for Web Developers and Designers
BugHerd toolbar is intuitively designed to be like a Kanban Board and can register all kinds of prioritized issues including screenshots. It enables web developers to identify the bugs directly through entering the website URL in BugHerd toolbar. It is extremely easy to access and also contains all the technical documentations for resolving bugs clinically.
Source: www.w2ssolutions.com
Bug Tracker Needed? Here 6 Best Bug Tracking Software to Use
So, the main difference is that this is already a specialized bug tracker. Using GitHub you should always manually include any related information such as a concrete page on which the bug was found, screen resolution, the operating system, etc., then with Bugherd this meta information is tracked and added automatically.
Source: everhour.com

Social recommendations and mentions

Based on our record, BugHerd should be more popular than UserEcho. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

UserEcho mentions (1)

  • I work for a large non profit and I have been tasked with creating and managing a guide for the community. I cannot or the life of me find a easy format to do this weather it be word or google sheets, any thoughts on what is the best online platform to create and manage a community resource guide?
    The nonprofit I work at uses https://userecho.com/ as a help forum and knowledge base. It's very inexpensive, easy to use, and has served us well. Source: 12 months ago

BugHerd mentions (4)

What are some alternatives?

When comparing UserEcho and BugHerd, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Marker.io - Visual feedback and bug reporting tool for websites

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Pastel - Sticky note-based feedback collection tool for live websites

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