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UserEcho VS 365Ticketing

Compare UserEcho VS 365Ticketing and see what are their differences

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SysAid is a comprehensive AI-powered Help Desk & ITSM platform with generative AI implemented into every element of service management featured
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  2. » Videos
  3. » Reviews
  4. » Alternatives

UserEcho logo UserEcho

UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.

365Ticketing logo 365Ticketing

365Ticketing is a versatile SaaS ticketing system which can be used as a help desk software, issue tracking software or as an incident management software.
  • UserEcho Landing page
    Landing page //
    2021-10-22
  • 365Ticketing Landing page
    Landing page //
    2021-10-14

UserEcho videos

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UserEcho and min.us video review.avi

More videos:

  • Review - UserEcho editor extended with new features

365Ticketing videos

No 365Ticketing videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to UserEcho and 365Ticketing)

UserEcho

365Ticketing

Help Desk
96 96%
Help Desk
4% 4
Customer Support
95 95%
Customer Support
5% 5
Help Desk And Ticketing
94 94%
Help Desk And Ticketing
6% 6
Customer Service
90 90%
Customer Service
10% 10

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare UserEcho and 365Ticketing

UserEcho Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UserEcho is a software solution that offers a number of different tools including feedback, knowledge base, forum, helpdesk and livechat. Similar to GetSatisfaction, UserEcho also offers a voting system which enables you to determine what your customers like and don’t like. With this customer feedback tool, there is also the option for your visitors to send private requests...
Source: mopinion.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Your customers are telling you what new features they'd like to see and what bugs need fixed every time they send you a support ticket. Whether they directly ask for it, or just mention a problem that bug or lack of feature is causing, each support ticket should be a vote, a reminder that you should get this fixed. UserEcho helps you keep that in focus.
Source: zapier.com

365Ticketing Reviews

We have no reviews of 365Ticketing yet.
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Social recommendations and mentions

Based on our record, UserEcho seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

UserEcho mentions (1)

  • I work for a large non profit and I have been tasked with creating and managing a guide for the community. I cannot or the life of me find a easy format to do this weather it be word or google sheets, any thoughts on what is the best online platform to create and manage a community resource guide?
    The nonprofit I work at uses https://userecho.com/ as a help forum and knowledge base. It's very inexpensive, easy to use, and has served us well. Source: about 1 year ago

365Ticketing mentions (0)

We have not tracked any mentions of 365Ticketing yet. Tracking of 365Ticketing recommendations started around Mar 2021.

What are some alternatives?

When comparing UserEcho and 365Ticketing, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

GrooveHQ - A new and better way to support your customers. 8,000+ companies provide personal support at scale with Groove’s Shared Inbox, Knowledge Base, and Reports. All without breaking the bank.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Front - The platform for exceptional customer service at scale.

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