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Upland InGenius VS NICE inContact

Compare Upland InGenius VS NICE inContact and see what are their differences

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Upland InGenius logo Upland InGenius

Upland InGenius CTI software connects phone systems to CRMs, helping create world-class customer experiences and increased agent productivity.

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • Upland InGenius Landing page
    Landing page //
    2023-01-22
  • NICE inContact Landing page
    Landing page //
    2023-10-04

Upland InGenius videos

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NICE inContact videos

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NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to Upland InGenius and NICE inContact)

Upland InGenius

NICE inContact

Call Center Software
11 11%
Call Center Software
89% 89
Communication
2 2%
Communication
98% 98
Call Management
100 100%
Call Management
0% 0
Enterprise Communication
0 0%
Enterprise Communication
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Upland InGenius and NICE inContact

Upland InGenius Reviews

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NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing Upland InGenius and NICE inContact, you can also consider the following products

Agile CRM - Agile CRM (Customer relationship management) features modern CRM with marketing automation, social suite & web analytics, allowing small businesses to sell and market like the Fortune 500.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Intellicon.io - An OmniChannel Contact Center + Help Desk Software Intellicon is  a complete OmniChannel Contact Center + Help Desk Software ideal for Customer Servic

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Call2Kitchen.net - The best call center for restaurants

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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