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uContact VS Genesys PureCloud

Compare uContact VS Genesys PureCloud and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

uContact logo uContact

uContact is an contact center solution that includes ACD, recording, dialers, CRM, WFM, quality, call reporting, live monitoring, IVR, SMS, web chat with audio and video, gamification and many others features.

Genesys PureCloud logo Genesys PureCloud

Utilities, Application Utilities, and Contact Management
  • uContact Landing page
    Landing page //
    2022-08-06
  • Genesys PureCloud Landing page
    Landing page //
    2023-07-25

uContact videos

+ Add

Full Experience Demo uContact

Genesys PureCloud videos

+ Add

Genesys PureCloud User Training

Category Popularity

0-100% (relative to uContact and Genesys PureCloud)

uContact

Genesys PureCloud

Communication
71 71%
Communication
29% 29
Customer Support
0 0%
Customer Support
100% 100
VoIP
100 100%
VoIP
0% 0
Phone System
76 76%
Phone System
24% 24

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare uContact and Genesys PureCloud

uContact Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
UContact offers an interactive voice response system, or IVR, that allows your team to take fewer calls and your customer to resolve their issue automatically. Rather than having customers call you and wait on hold to connect with a rep, an IVR provides an immediate response to customers when they dial your support line. This digital assistant lays out various options for...
Source: blog.hubspot.com

Genesys PureCloud Reviews

We have no reviews of Genesys PureCloud yet.
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What are some alternatives?

When comparing uContact and Genesys PureCloud, you can also consider the following products

NobelBiz OMNI+ - NobelBiz is a Contact Center Technology company offering an omnichannel software designed with full remote capabilities paired with an innovative carrier-of-carriers network.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Knowmax - Knowledge Management Software, A System To Deliver Seamless Customer Experience Across Assisted & Digital Channels

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Aloware - Aloware stands at the forefront of providing all-in-one cloud based contact center solutions.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

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