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Tymeshift VS Genesys Cloud

Compare Tymeshift VS Genesys Cloud and see what are their differences

Insightful.io
#1 Employee monitoring software that gives you unparalleled data about your team’s work habits. Take a deep dive into individual or organisational productivity metrics through real-time or historical data. featured
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Tymeshift logo Tymeshift

Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
  • Tymeshift Landing page
    Landing page //
    2023-10-14

Workforce management made easy.

Automate time-consuming chores. Collect better insights. Make great reports. And be sure that you always have the right people on the right channels, at the right time.

So power up your business with a full-stack WFM solution. Made exclusively for support teams using Zendesk.

  • Genesys Cloud Landing page
    Landing page //
    2023-08-03

Tymeshift

Website
tymeshift.com
Pricing URL
Official Tymeshift Pricing
$ Details
paid Free Trial $15.0 / Monthly (Professional version (user/month))
Platforms
Web
Edit details

Genesys Cloud

Website
genesys.com
Pricing URL
-
$ Details
-
Platforms
-
Edit details

Tymeshift videos

+ Add

Tymeshift walkthrough - Get the full picture!

More videos:

Genesys Cloud videos

+ Add

Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Category Popularity

0-100% (relative to Tymeshift and Genesys Cloud)

Tymeshift

Genesys Cloud

Employee Scheduling
100 100%
Employee Scheduling
0% 0
Communication
3 3%
Communication
97% 97
Customer Support
14 14%
Customer Support
86% 86
Customer Service
100 100%
Customer Service
0% 0

User comments

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What are some alternatives?

When comparing Tymeshift and Genesys Cloud, you can also consider the following products

Assembled.com - A modern workforce management platform built to scale great customer support. We help teams forecast support demand, manage team schedules, and uncover insights to improve their support operations.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Surfboard - Simpler, smarter and fairer scheduling software for customer support teams at scale

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Calabrio ONE - Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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