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Table Duck VS HelpScout

Compare Table Duck VS HelpScout and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Table Duck logo Table Duck

Customer support automation made easy

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Table Duck Landing page
    Landing page //
    2022-01-24

Table Duck is an omnichannel communication platform to manage and automate all your customer conversations in one place.

  • HelpScout Landing page
    Landing page //
    2023-07-14

Category Popularity

0-100% (relative to Table Duck and HelpScout)

Table Duck

HelpScout

Help Desk
2 2%
Help Desk
98% 98
Customer Support
2 2%
Customer Support
98% 98
Productivity
100 100%
Productivity
0% 0
Customer Service
0 0%
Customer Service
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Table Duck and HelpScout

Table Duck Reviews

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HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, Table Duck should be more popular than HelpScout. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Table Duck mentions (12)

  • Integrating Your Brand Into Streamlined Customer Conversations
    Exclusively written for https://tableduck.com by Anna Laine. Source: over 1 year ago
  • Top 10 alternatives to Tidio as a customer communcations platform for small business owners
    Finding the best customer communications platform that fits best with your company relies on many factors. First, get your requirements clear. Some businesses have more advanced requirements than other business. When you have your requirements clear, go and sign up for free trials at multiple customer communications platform providers. With these free trials you can test and see what solution fits best. Source: about 2 years ago
  • How to improve customer service by having a great FAQ page
    At Table Duck we use Conversational AI to analyse and track what customer conversations are all about. Conversational AI is a technology that understands human language. The AI reads all the conversations and basically labels the topics or questions asked in the conversation automatically. This saves a lot of time because you don’t have to label every conversation. Source: about 2 years ago
  • Happy customers
    #customerservice #customersatisfaction #smallbsuinessowner #smallbusiness. Source: over 2 years ago
  • Stay healthy, save time and use some automation 😀
    Stay healthy, save time and use some automation 😀. Chatbots can be a true life saver if you're running a small business and you get overwhelmed by customer inquiries. Source: over 2 years ago
View more

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Table Duck and HelpScout, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SupportYourApp - Connecting talented people with the blooming IT industry to help them grow faster by outsourcing support.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ServiceDock - Customer experience management for retail and service chains.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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