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SympoQ VS Mailshake

Compare SympoQ VS Mailshake and see what are their differences

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SympoQ logo SympoQ

Customer support software with support ticketing, live chat and knowledge base features agile teams and startups use to automate support process from a single platform.

Mailshake logo Mailshake

Mailshake lets you build your professional network through a smart and intuitive approach to cold emailing.
  • SympoQ Landing page
    Landing page //
    2022-12-29
  • SympoQ Live chat dashboard
    Live chat dashboard //
    2024-03-01

SympoQ is intuitive and flexible customer support software built to help manage help desk processes with a 360° view of customer service and support activities.

Support ticketing

SympoQ can be used as a back-end support ticketing software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. When used as a front-end helpdesk system, customers and agents can access a dedicated portal with access to data required to manage issues and tickets according to their roles and permissions.

Shared inboxes for departments and teams

In addition to it's core benefit to ensure consistent customer support on both client and support side of help desk, the SympoQ's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments.

Live chat

Allows customers to message directly to your customer service or sales teams. Customers can quickly solve any sort of query or issue they might be facing.

  • Mailshake Landing page
    Landing page //
    2023-02-09

SympoQ

Website
sympoq.com
Pricing URL
Official SympoQ Pricing
$ Details
paid Free Trial $10.0 / Monthly (Concept plan, one agent seat)
Platforms
Browser Google Chrome Firefox Cloud Edge REST API Web Oracle
Release Date
2018 May
Edit details

Mailshake

Website
mailshake.com
Pricing URL
Official Mailshake Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

SympoQ features and specs

  • Easy to Set-up and use: Take less than a minute to get your team up and running
  • Clean UI: Yes
  • Live chat: Real-time conversation with customers
  • Analytics and Reporting: Analytics and dashboard provide insight of your team activities
  • Automation: The AI engine recommends solutions to customer requests
  • Integrations: Yes (REST API)
  • Web widget: Show contact form, FAQs and Live chat on every web page.

Mailshake features and specs

No features have been listed yet.

SympoQ videos

No SympoQ videos yet. You could help us improve this page by suggesting one.

+ Add video

Mailshake videos

+ Add

Mailshake Review and Tutorial: l: How To Massively Speed Up Your Outreach Process

More videos:

  • Review - Mailshake Review - Is This Outreach Tool Any Good? (~1 year use)
  • Tutorial - Mailshake Review - How to set up cold email campaign (step-by-step)

Category Popularity

0-100% (relative to SympoQ and Mailshake)

SympoQ

Mailshake

Customer Support
100 100%
Customer Support
0% 0
Email Marketing
0 0%
Email Marketing
100% 100
Customer Service
100 100%
Customer Service
0% 0
Sales
0 0%
Sales
100% 100

Questions and Answers

As answered by people managing SympoQ and Mailshake.

How would you describe your primary audience?

SympoQ's answer

Startups and agile support teams.

What makes your product unique?

SympoQ's answer

SympoQ delivers AI driven support ticket management along with live chat software and integrated knowledgebase.

Why should a person choose your product over its competitors?

SympoQ's answer

SympoQ is simple to use for non-technical users, and allows fast implementation of internal help desk process. It can be introduce to support team and customers without a custom user training.

Which are the primary technologies used for building your product?

SympoQ's answer

SympoQ is delivered as a pure Cloud - help desk Software-as-a-Service.

What's the story behind your product?

SympoQ's answer

SympoQ has been built by using the best help desk practices of thousand of our customers over a past few years. We deliver frequent releases with new features to improve support capability of our customers.

Who are some of the biggest customers of your product?

SympoQ's answer

  • Software companies
  • Telecom operators

User comments

Share your experience with using SympoQ and Mailshake. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare SympoQ and Mailshake

SympoQ Reviews

We have no reviews of SympoQ yet.
Be the first one to post

Mailshake Reviews

The 24 Best Email Marketing Tools
A sales-focused online tool that integrates email with phone calls and social media. Mailshake enables sales reps to send personalized, high-volume cold email; engage with prospects via phone and social media; and set up automated outreach sequences (just make sure you have clean data and the ability to quickly take recipients out of the sequence if needed). Unlike standard...
Source: webbiquity.com
The Best Email Marketing, Sales Prospecting, and Email Automation Software
Mailshake integrates with Gmail and other Google apps to help reach more people. The software creates customized emails that appear like a normal email from a Gmail address. It allows for mail automation thanks to its various templates that give one the capability of creating email campaigns that are effective.
Source: www.growthmarketingpro.com

Social recommendations and mentions

Based on our record, Mailshake seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SympoQ mentions (0)

We have not tracked any mentions of SympoQ yet. Tracking of SympoQ recommendations started around Mar 2021.

Mailshake mentions (5)

  • Complete Cold Emailing Guide - eCommerce Version
    When it comes to selecting a client for sending your emails, there are countless options to choose from. We're not affiliated with any specific one, but we've found QuickMail to be effective for maximizing deliverability. While the user interface could be improved, it gets the job done and we haven't found a compelling reason to switch. Other popular alternatives include Instantly, Lemlist, MailShake, and many... Source: over 1 year ago
  • Where to find cool react native jobs
    Create an account on mailshake.com > create a simple automated email funnel of 2 emails, one that sends 7 days after the first one. Source: over 1 year ago
  • cold b2b emails
    Lemlist to send emails or Mailshake as another good option. I prefer Lemlist as IMO has a better UI and includes warming-up service. Source: about 2 years ago
  • 30 interviews at companies like Microsoft and Stripe in 1 month. Here's how.
    Do outreach and follow ups at scale. If you do this right and follow up well, your reply rates sky rocket. For my own job search, I used an email automation tool from Hunter but Mailshake and other tools work too. Source: over 2 years ago
  • My 'under 700ms' SaaS - How I plan to automate the entire process, from finding leads to the sale itself - broken down for you to replicate 😄
    For this, I'm currently using MailShake: https://mailshake.com/. Source: over 2 years ago

What are some alternatives?

When comparing SympoQ and Mailshake, you can also consider the following products

JitBit Helpdesk - JitBit is a web-based help desk and ticketing software solution

lemlist - Send emails that get replies 💌

iHelpDesk - iHelpdesk is cloud based help desk service, cloud based SaaS help desk software

MailChimp - MailChimp is the best way to design, send, and share email newsletters.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Campaign Monitor - Email marketing software built for designers and their clients to run successful email campaigns.

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