SympoQ is intuitive and flexible customer support software built to help manage help desk processes with a 360° view of customer service and support activities.

Support ticketing

SympoQ can be used as a back-end support ticketing software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. When used as a front-end helpdesk system, customers and agents can access a dedicated portal with access to data required to manage issues and tickets according to their roles and permissions.

Shared inboxes for departments and teams

In addition to it's core benefit to ensure consistent customer support on both client and support side of help desk, the SympoQ's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments.

Live chat

Allows customers to message directly to your customer service or sales teams. Customers can quickly solve any sort of query or issue they might be facing.

Intervals is customizable time tracking and task management software built for the unique needs of small teams. Includes everything you need to take a project from inception to completion with powerful productivity reporting. Includes project budgets, a work request queue, Gantt charts, invoicing, a mobile app and more.

Ideal for consultants, web developers, creative agencies, IT services firms, and communications companies. Especially if you bill for your time. Flexible usage based pricing tiers that don't charge per person.