Software Alternatives, Accelerators & Startups

SympoQ VS Instantly

Compare SympoQ VS Instantly and see what are their differences

SympoQ logo SympoQ

Customer support software with support ticketing, live chat and knowledge base features agile teams and startups use to automate support process from a single platform.

Instantly logo Instantly

Build your own infinitely scalable cold email outreach system with Instantly.
  • SympoQ Landing page
    Landing page //
    2022-12-29
  • SympoQ Live chat dashboard
    Live chat dashboard //
    2024-03-01

SympoQ is intuitive and flexible customer support software built to help manage help desk processes with a 360° view of customer service and support activities.

Support ticketing

SympoQ can be used as a back-end support ticketing software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. When used as a front-end helpdesk system, customers and agents can access a dedicated portal with access to data required to manage issues and tickets according to their roles and permissions.

Shared inboxes for departments and teams

In addition to it's core benefit to ensure consistent customer support on both client and support side of help desk, the SympoQ's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments.

Live chat

Allows customers to message directly to your customer service or sales teams. Customers can quickly solve any sort of query or issue they might be facing.

  • Instantly Landing page
    Landing page //
    2023-10-21

SympoQ

Website
sympoq.com
$ Details
paid Free Trial $10.0 / Monthly (Concept plan, one agent seat)
Platforms
Browser Google Chrome Firefox Cloud Edge REST API Web Oracle
Release Date
2018 May

Instantly

$ Details
-
Platforms
-
Release Date
-

SympoQ features and specs

  • Easy to Set-up and use: Take less than a minute to get your team up and running
  • Clean UI: Yes
  • Live chat: Real-time conversation with customers
  • Analytics and Reporting: Analytics and dashboard provide insight of your team activities
  • Automation: The AI engine recommends solutions to customer requests
  • Integrations: Yes (REST API)
  • Web widget: Show contact form, FAQs and Live chat on every web page.

Instantly features and specs

No features have been listed yet.

SympoQ videos

No SympoQ videos yet. You could help us improve this page by suggesting one.

+ Add video

Instantly videos

Instantly Review - Creating A B2B Email Campaign With Instantly

More videos:

  • Review - Instantly Review: Increase Your Outreach Inboxing Results With Instantly
  • Review - Avoid emails going to spam with email warm up - Try Instantly lifetime

Category Popularity

0-100% (relative to SympoQ and Instantly)
Customer Support
100 100%
0% 0
Email Marketing
0 0%
100% 100
Help Desk And Ticketing
100 100%
0% 0
CRM
0 0%
100% 100

Questions and Answers

As answered by people managing SympoQ and Instantly.

How would you describe your primary audience?

SympoQ's answer

Startups and agile support teams.

What makes your product unique?

SympoQ's answer

SympoQ delivers AI driven support ticket management along with live chat software and integrated knowledgebase.

Why should a person choose your product over its competitors?

SympoQ's answer

SympoQ is simple to use for non-technical users, and allows fast implementation of internal help desk process. It can be introduce to support team and customers without a custom user training.

Which are the primary technologies used for building your product?

SympoQ's answer

SympoQ is delivered as a pure Cloud - help desk Software-as-a-Service.

What's the story behind your product?

SympoQ's answer

SympoQ has been built by using the best help desk practices of thousand of our customers over a past few years. We deliver frequent releases with new features to improve support capability of our customers.

Who are some of the biggest customers of your product?

SympoQ's answer

  • Software companies
  • Telecom operators

User comments

Share your experience with using SympoQ and Instantly. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare SympoQ and Instantly

SympoQ Reviews

We have no reviews of SympoQ yet.
Be the first one to post

Instantly Reviews

23 Best Cold Email WarmUp Tools in 2022 (Free + Paid)
Instantly’s warm up tool keeps your emails out of spam & improves your sending reputation by interacting positively with your emailsAI Optimizations for deliverability & response.
Source: inguide.in

Social recommendations and mentions

Based on our record, Instantly seems to be more popular. It has been mentiond 19 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SympoQ mentions (0)

We have not tracked any mentions of SympoQ yet. Tracking of SympoQ recommendations started around Mar 2021.

Instantly mentions (19)

  • Massive drop in sales, need advice
    Anywho, the old mailgun system was able to send emails immediately + had images in them. The recommendations we got were to remove ALL images, and instantly.ai has to delay a few minutes between email. So the emails get out slower and no images, plain text looks a lot more scammy to me and I assume also hurts conversions? Source: 9 months ago
  • Snov or Lemlist
    What about instantly.ai? Any experience around that? Source: 12 months ago
  • Our first email ended up in the user's spam folder
    Yeah, well that's just how it works. You'll need to warm up your domain, there's a lot of ways to do it I would suggest something on the lines of https://instantly.ai/. Source: 12 months ago
  • How I've gotten thousands of customers (over 10 years) through cold outreach while only spending ~$50/month
    There are other tools for this also, like Hunter.io for prospecting and Lemlist or Instantly for sending. Source: about 1 year ago
  • How to start email marketing alone? (beginner wanting to learn)
    Once the leads list is ready then setup email campaigns using hubspot.com , instantly.ai or snov.io (if you're just starting with low budget). Source: about 1 year ago
View more

What are some alternatives?

When comparing SympoQ and Instantly, you can also consider the following products

JitBit Helpdesk - JitBit is a web-based help desk and ticketing software solution

lemlist - Send emails that get replies 💌

iHelpDesk - iHelpdesk is cloud based help desk service, cloud based SaaS help desk software

Success.ai - Achieve unmatched growth with Success.ai. Dive into 700M+ B2B leads and benefit from unlimited emails, automated warmups, and AI-powered writing.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SmartLead.ai - Email Automation Platform