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SympoQ VS HarmonyPSA

Compare SympoQ VS HarmonyPSA and see what are their differences

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SympoQ logo SympoQ

Customer support software with support ticketing, live chat and knowledge base features agile teams and startups use to automate support process from a single platform.

HarmonyPSA logo HarmonyPSA

HarmonyPSA - Professional Services Automation (PSA) for IT Businesses
  • SympoQ Landing page
    Landing page //
    2022-12-29
  • SympoQ Live chat dashboard
    Live chat dashboard //
    2024-03-01

SympoQ is intuitive and flexible customer support software built to help manage help desk processes with a 360° view of customer service and support activities.

Support ticketing

SympoQ can be used as a back-end support ticketing software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. When used as a front-end helpdesk system, customers and agents can access a dedicated portal with access to data required to manage issues and tickets according to their roles and permissions.

Shared inboxes for departments and teams

In addition to it's core benefit to ensure consistent customer support on both client and support side of help desk, the SympoQ's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments.

Live chat

Allows customers to message directly to your customer service or sales teams. Customers can quickly solve any sort of query or issue they might be facing.

  • HarmonyPSA Landing page
    Landing page //
    2022-10-05

SympoQ

Website
sympoq.com
Pricing URL
Official SympoQ Pricing
$ Details
paid Free Trial $10.0 / Monthly (Concept plan, one agent seat)
Platforms
Browser Google Chrome Firefox Cloud Edge REST API Web Oracle
Release Date
2018 May
Edit details

HarmonyPSA

Website
harmonypsa.com
Pricing URL
Official HarmonyPSA Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

SympoQ features and specs

  • Easy to Set-up and use: Take less than a minute to get your team up and running
  • Clean UI: Yes
  • Live chat: Real-time conversation with customers
  • Analytics and Reporting: Analytics and dashboard provide insight of your team activities
  • Automation: The AI engine recommends solutions to customer requests
  • Integrations: Yes (REST API)
  • Web widget: Show contact form, FAQs and Live chat on every web page.

HarmonyPSA features and specs

No features have been listed yet.

SympoQ videos

No SympoQ videos yet. You could help us improve this page by suggesting one.

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HarmonyPSA videos

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GetGuides: Professional Services Automation Software | HarmonyPSA

Category Popularity

0-100% (relative to SympoQ and HarmonyPSA)

SympoQ

HarmonyPSA

Customer Support
100 100%
Customer Support
0% 0
Project Management
0 0%
Project Management
100% 100
Customer Service
100 100%
Customer Service
0% 0
PSA
0 0%
PSA
100% 100

Questions and Answers

As answered by people managing SympoQ and HarmonyPSA.

How would you describe your primary audience?

SympoQ's answer

Startups and agile support teams.

What makes your product unique?

SympoQ's answer

SympoQ delivers AI driven support ticket management along with live chat software and integrated knowledgebase.

Why should a person choose your product over its competitors?

SympoQ's answer

SympoQ is simple to use for non-technical users, and allows fast implementation of internal help desk process. It can be introduce to support team and customers without a custom user training.

Which are the primary technologies used for building your product?

SympoQ's answer

SympoQ is delivered as a pure Cloud - help desk Software-as-a-Service.

What's the story behind your product?

SympoQ's answer

SympoQ has been built by using the best help desk practices of thousand of our customers over a past few years. We deliver frequent releases with new features to improve support capability of our customers.

Who are some of the biggest customers of your product?

SympoQ's answer

  • Software companies
  • Telecom operators

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare SympoQ and HarmonyPSA

SympoQ Reviews

We have no reviews of SympoQ yet.
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HarmonyPSA Reviews

HarmonyPSA alternative
this one is available both in cloud and on-premise. HarmonyPSA pricing is not available on the website and has to be requested (this typically
Source: www.bitrix24.com
HarmonyPSA - Top 8 Alternatives
HarmonyPSA is a fantastic tool with many features, but it’s important to make sure you’re choosing the right Professional Services Automation software for your company and its unique needs. HarmonyPSA has some strong competitors and alternatives, and there’s a chance that one of them might be a better fit for your company.
Source: www.itqlick.com
20 PSA Software Tools, Alternatives for MSPs & VARs
7. HarmonyPSA: Based in London, HarmonyPSA positions itself as an all-in-one platform. MSPs don’t need to buy add-on PSA modules because pricing covers the entire platform. However, the company doesn’t publicly publish that pricing information. And we don’t have a feel for HarmonyPSA’s installed base.
Source: www.channele2e.com

What are some alternatives?

When comparing SympoQ and HarmonyPSA, you can also consider the following products

JitBit Helpdesk - JitBit is a web-based help desk and ticketing software solution

Bitrix24 - Bitrix24 is a free (for small businesses) social enterprise platform. It is a united work space which handles the many aspects of daily operations and tasks. Create your own social intranet in minutes!

iHelpDesk - iHelpdesk is cloud based help desk service, cloud based SaaS help desk software

VOGSY - Professional service automation tool built on Google G Suite

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Office Timesheets - Professional Services Automation

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