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SympoQ VS Docebo

Compare SympoQ VS Docebo and see what are their differences

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SympoQ logo SympoQ

Customer support software with support ticketing, live chat and knowledge base features agile teams and startups use to automate support process from a single platform.

Docebo logo Docebo

Docebo Learning Management System is the best cloud LMS system on the market for online training. AICC SCORM xAPI compliant. Mobile elearning platform
  • SympoQ Landing page
    Landing page //
    2022-12-29
  • SympoQ Live chat dashboard
    Live chat dashboard //
    2024-03-01

SympoQ is intuitive and flexible customer support software built to help manage help desk processes with a 360° view of customer service and support activities.

Support ticketing

SympoQ can be used as a back-end support ticketing software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. When used as a front-end helpdesk system, customers and agents can access a dedicated portal with access to data required to manage issues and tickets according to their roles and permissions.

Shared inboxes for departments and teams

In addition to it's core benefit to ensure consistent customer support on both client and support side of help desk, the SympoQ's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments.

Live chat

Allows customers to message directly to your customer service or sales teams. Customers can quickly solve any sort of query or issue they might be facing.

  • Docebo Landing page
    Landing page //
    2023-10-09

SympoQ

Website
sympoq.com
Pricing URL
Official SympoQ Pricing
$ Details
paid Free Trial $10.0 / Monthly (Concept plan, one agent seat)
Platforms
Browser Google Chrome Firefox Cloud Edge REST API Web Oracle
Release Date
2018 May
Edit details

Docebo

Website
docebo.com
Pricing URL
Official Docebo Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

SympoQ features and specs

  • Easy to Set-up and use: Take less than a minute to get your team up and running
  • Clean UI: Yes
  • Live chat: Real-time conversation with customers
  • Analytics and Reporting: Analytics and dashboard provide insight of your team activities
  • Automation: The AI engine recommends solutions to customer requests
  • Integrations: Yes (REST API)
  • Web widget: Show contact form, FAQs and Live chat on every web page.

Docebo features and specs

No features have been listed yet.

SympoQ videos

No SympoQ videos yet. You could help us improve this page by suggesting one.

+ Add video

Docebo videos

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Features in Docebo LMS

More videos:

  • Review - Getting started with your Docebo LMS platform
  • Review - Docebo Learn (LMS) | Learning Management System

Category Popularity

0-100% (relative to SympoQ and Docebo)

SympoQ

Docebo

Customer Support
100 100%
Customer Support
0% 0
Online Learning
0 0%
Online Learning
100% 100
Help Desk And Ticketing
100 100%
Help Desk And Ticketing
0% 0
Education
0 0%
Education
100% 100

Questions and Answers

As answered by people managing SympoQ and Docebo.

How would you describe your primary audience?

SympoQ's answer

Startups and agile support teams.

What makes your product unique?

SympoQ's answer

SympoQ delivers AI driven support ticket management along with live chat software and integrated knowledgebase.

Why should a person choose your product over its competitors?

SympoQ's answer

SympoQ is simple to use for non-technical users, and allows fast implementation of internal help desk process. It can be introduce to support team and customers without a custom user training.

Which are the primary technologies used for building your product?

SympoQ's answer

SympoQ is delivered as a pure Cloud - help desk Software-as-a-Service.

What's the story behind your product?

SympoQ's answer

SympoQ has been built by using the best help desk practices of thousand of our customers over a past few years. We deliver frequent releases with new features to improve support capability of our customers.

Who are some of the biggest customers of your product?

SympoQ's answer

  • Software companies
  • Telecom operators

User comments

Share your experience with using SympoQ and Docebo. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare SympoQ and Docebo

SympoQ Reviews

We have no reviews of SympoQ yet.
Be the first one to post

Docebo Reviews

10 Best Moodle Alternatives in 2024
Docebo is a paid digital learning platform with powerful functionality and flexibility that applies to a variety of uses. It stands up to rigid compliance training, relaxed classroom training, or on-the-job training out in the field.
Source: cloudassess.com
The 10 Best Moodle Alternatives & Competitors (Updated for 2024)
“Docebo is a platform that encompasses a lot of features into one. Between a course content repository, to a social learning platform, to SCORM compatible LMS, Docebo has it all.” – Ellie S.
Source: www.docebo.com
Exploring Top 5 Articulate 360 Alternatives: A Comprehensive Guide to E-Learning Authoring Tools
Docebo is an AI-driven learning platform that specializes in corporate training. It stands out for its innovative use of artificial intelligence to personalize learning experiences and improve learning outcomes. Docebo is known for its scalability, making it a suitable choice for large organizations looking to deliver targeted training across various departments.
Source: scienceandliteracy.org
The 10 BEST Employee Onboarding Software Options 2024
Docebo is redefining the way enterprises leverage technology to create, deliver, and understand the business impact of their learning experiences through The Docebo Learning Suite.
Source: usewhale.io
10 Best Moodle Alternatives You Should Discover Right Now
Docebo is a cloud-based and mobile-ready SaaS LMS powered by AI. Using this system, you can automate learning management, facilitate informal learning, and personalize learner experience. Customers use Docebo for employee onboarding, to develop and retain employees, centralize compliance training, and more.
Source: www.proprofstraining.com

What are some alternatives?

When comparing SympoQ and Docebo, you can also consider the following products

JitBit Helpdesk - JitBit is a web-based help desk and ticketing software solution

Talent LMS - A super-easy, cloud LMS to train your employees, partners, customers or students.

iHelpDesk - iHelpdesk is cloud based help desk service, cloud based SaaS help desk software

edX - Best Courses. Top Institutions. Learn anytime, anywhere.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Treehouse - Treehouse is an award-winning online platform that teaches people how to code.

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