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SympoQ VS Deskero

Compare SympoQ VS Deskero and see what are their differences

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SympoQ logo SympoQ

Customer support software with support ticketing, live chat and knowledge base features agile teams and startups use to automate support process from a single platform.

Deskero logo Deskero

Deskero is a simple, flexible and social-aware helpdesk software and support ticket system to take care of customer service with a few clicks.
  • SympoQ Landing page
    Landing page //
    2022-12-29
  • SympoQ Live chat dashboard
    Live chat dashboard //
    2024-03-01

SympoQ is intuitive and flexible customer support software built to help manage help desk processes with a 360° view of customer service and support activities.

Support ticketing

SympoQ can be used as a back-end support ticketing software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. When used as a front-end helpdesk system, customers and agents can access a dedicated portal with access to data required to manage issues and tickets according to their roles and permissions.

Shared inboxes for departments and teams

In addition to it's core benefit to ensure consistent customer support on both client and support side of help desk, the SympoQ's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments.

Live chat

Allows customers to message directly to your customer service or sales teams. Customers can quickly solve any sort of query or issue they might be facing.

  • Deskero Landing page
    Landing page //
    2021-10-03

SympoQ

Website
sympoq.com
Pricing URL
Official SympoQ Pricing
$ Details
paid Free Trial $10.0 / Monthly (Concept plan, one agent seat)
Platforms
Browser Google Chrome Firefox Cloud Edge REST API Web Oracle
Release Date
2018 May
Edit details

Deskero

Website
deskero.com
Pricing URL
Official Deskero Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

SympoQ features and specs

  • Easy to Set-up and use: Take less than a minute to get your team up and running
  • Clean UI: Yes
  • Live chat: Real-time conversation with customers
  • Analytics and Reporting: Analytics and dashboard provide insight of your team activities
  • Automation: The AI engine recommends solutions to customer requests
  • Integrations: Yes (REST API)
  • Web widget: Show contact form, FAQs and Live chat on every web page.

Deskero features and specs

No features have been listed yet.

SympoQ videos

No SympoQ videos yet. You could help us improve this page by suggesting one.

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Deskero videos

+ Add

Deskero - Help Desk Made Easy!

More videos:

Category Popularity

0-100% (relative to SympoQ and Deskero)

SympoQ

Deskero

Customer Support
64 64%
Customer Support
36% 36
Customer Service
53 53%
Customer Service
47% 47
Data Dashboard
0 0%
Data Dashboard
100% 100
Help Desk And Ticketing
100 100%
Help Desk And Ticketing
0% 0

Questions and Answers

As answered by people managing SympoQ and Deskero.

How would you describe your primary audience?

SympoQ's answer

Startups and agile support teams.

What makes your product unique?

SympoQ's answer

SympoQ delivers AI driven support ticket management along with live chat software and integrated knowledgebase.

Why should a person choose your product over its competitors?

SympoQ's answer

SympoQ is simple to use for non-technical users, and allows fast implementation of internal help desk process. It can be introduce to support team and customers without a custom user training.

Which are the primary technologies used for building your product?

SympoQ's answer

SympoQ is delivered as a pure Cloud - help desk Software-as-a-Service.

What's the story behind your product?

SympoQ's answer

SympoQ has been built by using the best help desk practices of thousand of our customers over a past few years. We deliver frequent releases with new features to improve support capability of our customers.

Who are some of the biggest customers of your product?

SympoQ's answer

  • Software companies
  • Telecom operators

User comments

Share your experience with using SympoQ and Deskero. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare SympoQ and Deskero

SympoQ Reviews

We have no reviews of SympoQ yet.
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Deskero Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Deskero isn't just about social support, either. Its support interface helps you stay on top of everything. You can preview entire support email messages and write your replies right in the dashboard, without ever having to jump back and forth between screens. There's live chat to help customers in real time, mobile apps to help customers on the go, and more. And if you ever...
Source: zapier.com

What are some alternatives?

When comparing SympoQ and Deskero, you can also consider the following products

JitBit Helpdesk - JitBit is a web-based help desk and ticketing software solution

Whatagraph - Whatagraph is the most visual multi-source marketing reporting platform. Built in collaboration with digital marketing agencies

iHelpDesk - iHelpdesk is cloud based help desk service, cloud based SaaS help desk software

QlikSense - A business discovery platform that delivers self-service business intelligence capabilities

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Owler - Owler is a crowdsourced data model allowing users to follow, track, and research companies.

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